Field Sales Manager

il y a 2 semaines


Zaventem, Belgique ETREAC GROUP Temps plein

Field Sales Manager – Travel Retail (Luxury & Premium)Your Mission As a Field Sales Manager, you are the ambassador of premium brands and of operational excellence in the field. You supervise a team of Sales Advisors and Brand Animators within Travel Retail. Responsible for driving commercial performance, motivating teams, ensuring flawless in-store execution, and embodying luxury values, you maintain excellent communication with internal teams, partners such as Lagardère, and our clients, for whom you act as a key point of contact.Your Responsibilities1. Field Management & Team Motivation • Ensure a full onboarding process for new joiners: presenting candidates to Lagardère, training new team members, and accompanying them on their first day in the field together with our field coaches. • Manage, coach, and support the team of Beauty Consultants, Brand Ambassadors, and specialised sales staff. • Coordinate the implementation of podiums (photos, client feedback, gifts, etc.) and provide solutions to operational issues encountered. • Act as a close and accessible point of reference through a strong presence in the field to supervise teams (at Brussels Airport/Zaventem and Charleroi Airport). • Motivate and energise teams to help them reach their targets, acting as a role model and driving a positive, engaged dynamic.2. Driving Commercial Performance• Monitor KPIs closely: daily sales, regular reporting from the teams to the clients, planogram compliance, and professional behaviour on the shop floor.• Identify growth levers and implement targeted action plans.• Highlight individual performance and set up personalised development plans.• Reward top performers each month and foster a positive, demanding, and recognition-based management culture.3. Communication & Coordination• Ensure seamless daily communication between teams, the office, clients, and Lagardère. • Guarantee effective reporting from the field to the office: feedback, competition insights, trends, incidents. • Work hand-in-hand with office teams (HR, logistics, training, planning...) and be present at the office once a week (Namur).Your Profile• You have proven experience in commercial animation, ideally in selective perfumery and cosmetics. • You have a successful track record in supervising field teams in retail or travel retail. • A natural leader, you possess excellent interpersonal and communication skills. • You are passionate about luxury environments: selective perfumery, premium spirits, fine confectionery. • You are fluent in Dutch, French, and English.• You are willing to travel across different zones: 3 days at Zaventem, 1 day in Charleroi, and 1 day at the office in Namur.What We OfferA strategic and stimulating role: you will be at the heart of commercial activation for prestigious brands in an international and rapidly evolving environment.Real impact: you will lead a motivated team that relies on you to guide their growth and development.A premium work environment: full immersion in the luxury universe, direct interaction with renowned clients and high-level partners.Autonomy and responsibility: you manage your scope with real decision-making capacity while benefiting from head office support.A permanent contract with an attractive package: salary and benefits aligned with your experience.



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