Customer Manager

Help our customers turn data into confident decisions About EMAsphereEMAsphere is a fast-growing SaaS scale-up offering a cloud-based performance management platform.We help decision-makers gain clarity and confidence by turning financial and operational data into actionable insights.With 60+ employees and offices in Louvain-la-Neuve, Ghent and Paris, we are growing internationally while keeping a strong people-first culture. Want to know more? Visit www.emasphere.comWhy this role mattersAs a Customer Manager (Dutch Speakng) , you join our Services & Support team for Belgium and play a key role in customer success. You are much more than an implementer: you are a trusted partner, helping customers structure their reporting, adopt the solution successfully and continuously improve how they manage their business. You combine finance expertise, analytical thinking and customer orientation in a role with real impact on both customer satisfaction and company growth.Your missionYou guide customers through the implementation and evolution of EMAsphere, helping them get the most value from the platform.You work closely with internal teams to ensure a smooth customer journey, from onboarding to long-term success.What you will do Implement & optimize EMAsphereAnalyse the customer's current situation and understand their business needs.Configure and implement EMAsphere in a way that truly supports decision-making.Propose innovative solutions and continuous improvements based on customer context. Train & support customersTrain customers to become real EMAsphere champions.Prepare and maintain training materials and documentation.Provide functional support when needed and ensure a high-quality customer experience. Support Sales & partnersSupport the Sales team and partners during the sales process (product positioning, key benefits, demos).Help prospects understand how EMAsphere can bring value to their organisation. Contribute to product evolutionShare customer feedback and field experience with the Product & Development teams.Actively contribute to product improvements and new ideas based on real customer needs.About you Bachelor's or Master's degree in finance, accounting, management reporting or a related field. At least 3 years of experience in implementing financial software, management control, reporting or financial analysis. Fluent in Dutch and English. Strong analytical and problem-solving skills with a structured and logical mindset. Comfortable communicating with customers and internal stakeholders. Curious, eager to learn and driven by continuous improvement. Customer-oriented, team player, but also able to work autonomously. A genuine interest in technology and digital tools. Bonus: you're a fun, positive and dynamic colleague What you will like about working with us A fast-growing SaaS scale-up with career development opportunities EMAsphere is a high-potential SaaS scale-up, offering real career development opportunities. Your role has a direct and concrete impact on the company's growth and customer satisfaction. Continuous training and on-the-job learning are part of our approach. Autonomy, trust & impact We operate based on trust, autonomy and accountability. You have the space to take initiatives, propose ideas and help drive change. Two offices, one shared spirit Work from Ghent and/or Louvain-la-Neuve, depending on your preferences. A people-first and collaborative culture At EMAsphere, performance goes hand in hand with well-being. We foster a human, collaborative and results-oriented culture, where everyone matters and mutual support is a true value. An international and dynamic environment You will evolve in an international, stimulating and constantly changing environment, surrounded by committed and passionate colleagues. EMAsport – moving together Because a healthy mind contributes to a strong team, EMAsport offers a dedicated budget for inter-team sports activities. Padel, squash, badminton... the perfect opportunity to build connections differently. Feel good at work – for real We do our best to make EMAsphere a great place to work Join a team as exceptional as you Join a fun, dynamic and committed team, led by experienced entrepreneurs, where everyone can be themselves and grow in a positive and stimulating environment.Your future environment You will work in close collaboration with the Regional Team Lead and in close synergy with the Support, Sales and Product teams.