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Love the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on About Tide SoftwareAt Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking flows to personalized travel documents.Our mission? Driving digital transformation in the travel industry.As we continue to grow across Europe and beyond, we're expanding our team. That's why we're looking for a Customer Success Manager — someone who loves helping customers thrive through technology. Your impactGuide new customers through onboarding & implementationAdvise on setup, user structure & platform best practicesHelp clients optimize their workflows using TideWork closely with developers & colleagues to align platform and processesSupport feature rollouts & gather feedback for continuous improvementEnsure high customer satisfaction and build long-term partnerships You bringExperience in the travel industry (travel agent, tour operator, DMC, ...)A customer-focused mindset with strong communication skillsAffinity with SaaS platforms & a curious, tech-savvy attitudeProblem-solving skills and a collaborative spiritFluent Dutch & English (extra languages = a plus) What you getA key role in a fast-growing Belgian Travel Tech companyFreedom & flexibility: hybrid working with Ghent as your baseOpportunities to work with travel organizations worldwideA warm, supportive team that values efficiency & open communicationRoom to grow your skills and help shape an innovative productCompetitive salary & extra-legal benefits Interested?Let's talk Apply now via LinkedIn or send your CV & short motivation to thor.boonaert@tidesoftware.be.Tide Software — Travel made simple, journeys made unforgettable. #Hiring #TravelTech #CustomerSuccess #SAAS #GhentJobs #Vacature
