Customer Success Manager
il y a 3 jours
About DocbyteDocbyte builds the digital trust layer of Europe.Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector.As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and customer relationships.Your RoleAs Customer Success Manager, you guide customers from onboarding to long-term happy customers.You work closely with our COO, Customer Success Engineers (CSEs), Product Owner and Engineering to ensure that customers are successful, supported and growing.You bring structure, clarity and positive energy.You are proactive, organised and not afraid to challenge unclear expectations.What You'll DoOwn the customer relationship after the deal is agreedRun onboarding plans together with our CSE teamHelp customers adopt Docbyte Vault effectively and confidentlyConduct regular check-ins and QBRsMonitor customer health, usage and risksIdentify new requirements and expansion opportunitiesDocument customer needs and feed them into ProductCoordinate with Support and Engineering on escalationsEnsure a smooth, predictable customer experienceWho You Are3–7 years experience in Customer Success, account management or SaaS deliveryStructured, communicative and customer-focusedStrong at building trust and managing expectationsComfortable with technology (APIs, integrations, IAM basics)Proactive problem-solver with a "make it happen" mindsetAble to collaborate with technical teams and translate complexityFluent in Dutch and preferably French and EnglishBonus: experience in finance, insurance, pharma or public sectorWhy Join Docbyte?Work in one of Europe's most trusted and fast-growing digital sectorsCollaborate directly with the COO, CTO, Product Owner and engineeringHigh autonomy, ownership and real influence on customer successHybrid work and a positive, ambitious team cultureReady to help customers succeed with the future of digital trust?Send your CV to recruitment@docbyte.com. We'd love to meet you.
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Customer Success Manager
il y a 1 semaine
Ghent, Belgique Lectra Temps pleinCustomer Success Manager Permanent contract - Ghent We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the...
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Customer Success Manager
il y a 3 semaines
Ghent, Belgique Adhese Temps pleinAbout adheseadhese builds smart adtech solutions for a cookieless future from its offices near Ghent (Belgium) and Wroclaw (Poland). The adhese platform enables media owners to monetize their media inventory and first-party data, and facilitates advertisers to reach their audiences efficiently in a simple way.The company is growing steadily and is seeking to...
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Customer Success Manager
il y a 3 semaines
Ghent, Belgique Adhese Temps pleinAbout adhese adhese builds smart adtech solutions for a cookieless future from its offices near Ghent (Belgium) and Wroclaw (Poland). The adhese platform enables media owners to monetize their media inventory and first-party data, and facilitates advertisers to reach their audiences efficiently in a simple way. The company is growing steadily and is seeking...
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Customer Success Manager
il y a 1 semaine
Ghent, Belgique Silverfin Temps pleinWho we are?Silverfin is a cutting-edge cloud software solution built by accountants, for accountants. Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, we’ve been a cloud-first platform with an open API architecture, leveraging structured data to...
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Customer Success Manager
il y a 3 jours
Ghent, Belgique Docbyte Temps pleinAbout Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector. As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and...
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Customer Success Manager
il y a 3 jours
Ghent, Belgique Docbyte Temps pleinAbout DocbyteDocbyte builds the digital trust layer of Europe.Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector.As we scale, we’re hiring a Customer Success Manager to strengthen onboarding, adoption and...
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Customer Success Manager
il y a 23 heures
Ghent, Belgique Docbyte Temps pleinAbout DocbyteDocbyte builds the digital trust layer of Europe.Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector.As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and customer...
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Customer Success Manager
il y a 3 semaines
Ghent, Belgique Tide Software Temps pleinLove the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on! About Tide SoftwareAt Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking...
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Customer Success Manager
il y a 4 semaines
Ghent, Belgique Tide Software Temps plein✨ Love the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on!🌍 About Tide SoftwareAt Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM,...
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Customer Success Manager
il y a 6 jours
Ghent, Belgique Tide Software Temps pleinLove the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on! About Tide SoftwareAt Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking...
