Customer Success Manager
il y a 3 jours
Your RoleAs a Customer Success Manager, you'll take ownership of a portfolio of customers and guide them from onboarding to long-term success and value realization. You'll act as a trusted advisor, ensuring customers fully adopt the platform and translate insights into meaningful business improvements.Key responsibilities include:• Lead and manage customer onboarding, ensuring smooth setup and successful platform adoption• Build long-term, trusted relationships with customers across diverse industries• Understand customer goals and align platform usage with their strategic objectives• Provide training, best practices, and actionable guidance to drive engagement and value• Monitor customer health, proactively identify risks, and reduce churn• Analyze customer feedback data and help clients turn insights into concrete improvements• Facilitate business reviews, presenting results, insights, and optimization opportunities• Collaborate closely with Sales, Product, and Support teams to advocate for customer needs• Contribute to internal process improvements and knowledge sharing• Support long-term growth, with the opportunity to evolve into a Customer Success Team LeadYou Bring• Experience in Customer Success, Account Management, or Consulting, ideally within a SaaS environment• Strong communication and presentation skills, with the ability to translate data into clear insights• A customer-first, proactive, and problem-solving mindset• Ability to manage multiple customer accounts in a dynamic, scale-up environment• Analytical thinking; experience with CX, feedback management, or data tools is a strong plus• Fluency in Dutch and English (spoken and written)• Interest in growing into a leadership role over timeWe Offer• High level of autonomy and ownership over your customer accounts• The opportunity to make real, visible impact for well-known brands• A warm, international, and supportive team culture• An environment where initiative is encouraged and ideas are valued• Hybrid working model with flexibility between office and remote work (Ghent-based)• Clear long-term growth and development opportunities• An attractive and competitive compensation packageAbout the CompanyThe company is a SaaS scale-up focused on customer experience and feedback management. Using AI-driven technology, it helps organizations transform customer insights into concrete actions, improve customer loyalty, and reduce churn. The culture combines ambition, collaboration, and continuous learning within Ghent's vibrant tech ecosystem.Ready to Drive Customer Impact?If you're passionate about customer success, SaaS, and helping organizations truly listen to their customers, we'd love to hear from you.bradley.tarr@vividresourcing.com
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Customer Success Manager
il y a 3 jours
Ghent, Belgique Vivid Resourcing Temps pleinYour RoleAs a Customer Success Manager, you’ll take ownership of a portfolio of customers and guide them from onboarding to long-term success and value realization. You’ll act as a trusted advisor, ensuring customers fully adopt the platform and translate insights into meaningful business improvements.Key responsibilities include:• Lead and manage...
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Customer Success Manager
il y a 3 jours
Ghent, Belgique Vivid Resourcing Temps pleinYour RoleAs a Customer Success Manager, you'll take ownership of a portfolio of customers and guide them from onboarding to long-term success and value realization. You'll act as a trusted advisor, ensuring customers fully adopt the platform and translate insights into meaningful business improvements.Key responsibilities include:• Lead and manage customer...
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Customer Success Manager
il y a 24 heures
Ghent, Belgique Vivid Resourcing Temps pleinYour Role As a Customer Success Manager, you'll take ownership of a portfolio of customers and guide them from onboarding to long-term success and value realization. You'll act as a trusted advisor, ensuring customers fully adopt the platform and translate insights into meaningful business improvements. Key responsibilities include: • Lead and manage...
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Customer Success Manager
il y a 4 semaines
Ghent, Belgique Docbyte Temps pleinAbout DocbyteDocbyte builds the digital trust layer of Europe.Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector.As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and customer...
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Customer Success Manager
il y a 1 semaine
Ghent, Belgique Docbyte Temps pleinAbout DocbyteDocbyte builds the digital trust layer of Europe.Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector.As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and customer...
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Customer Success Manager
il y a 3 semaines
Ghent, Belgique Tide Software Temps plein✨ Love the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on!🌍 About Tide SoftwareAt Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM,...
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Customer Success Manager
il y a 2 semaines
Ghent, Belgique Tide Software Temps pleinLove the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on! About Tide SoftwareAt Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking...
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Customer Success Manager
il y a 2 semaines
Ghent, Belgique Tide Software Temps pleinLove the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on! About Tide SoftwareAt Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking...
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Customer Success Manager
il y a 2 semaines
Ghent, Belgique Tide Software Temps pleinLove the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on! About Tide Software At Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking...
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Customer Success Manager
il y a 1 semaine
Ghent, Belgique Cross International Temps pleinHet bedrijf Morrow en de functie.Morrow is een pionier op het vlak van een van de belangrijkste innovaties in de optische sector voor de komende jaren. De optische technologie van Morrow richt zich op de ontwikkeling van lenzen met instelbare focus, met als doel het comfort voor mensen met presbyopie te verbeteren.Met het hoofdkantoor in Gent bereidt Morrow...
