Deskside Support

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.Candidate should have Valid authorization to work in BelgiumRole SummaryThe professional will provide DSS (Desktop Support Services) for the customer at onsite. The professional should have experience in desktop hardware and MS operating systems Key ResponsibilitiesSupport and maintenance of end-user hardware devices that includes break-fix support and IMAC (Install, Move, Add and Change) supportTroubleshoot issues of Windows Operating System and base load softwareDeploy and troubleshoot peripheral devices (e.g. headsets, keyboards, mouse, docking stations etc.) Tracking and resolution of all Incidents and Service Requests related to the break fix. Respond to end-user requests for updates on ticket status and promptly follow up as neededPerform hardware inventory management of assets in stockroom and update of equipment status in RemedyCompetencyStrong understanding of Client based Operating Systems Strong understanding of end user hardware troubleshooting's (desktop & Laptops)Strong ticketing system experienceProficient understanding of level 1 Helpdesk servicesStrong knowledge of client-based applicationsExcellent communication skills (English & preferred local language)Excellent customer engagement and customer service skillsStrong desire to help, share, and assist othersSoft Skills:- Strong communication with remote teams.- Attention to detail and process adherence.Experience Requirements- 2–5 years of experience in data center or infrastructure roles.- Familiarity with ITSM tools (e.g., ServiceNow).Working experience in a large, multi-platform Cisco-based data center using a SAN is highlydesirable.Language English along with French and DutchBenefitsA supportive, diverse and global team with a brilliant culture.Competitive compensation and benefitsEmployee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.To know more about us visit – www.hcltech.com