Business Process Analyst
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IT Business Process Analyst (IT Architecture team)
Profile: Experienced IT Architecture consultant with expertise in process modelling in ARIS, IT governance and IT service catalogues
During the assignment, the consultant will be responsible for delivering clearly defined outcomes.
IT Process Modelling and Documentation
- Modelling and documenting the IT processes in ARIS
- Structuring existing process-related documentation
- Integrating processes into the central IT process register
- Identifying opportunities for improvement and process overlaps in order to promote standardization and efficiency
Implementation of the IT Product and Service Catalogue
- Continuing the inventory and structuring of products and services offered by the client
- Proposing rationalization of existing services and their interrelationships
- Defining relevant responsibilities and management aspects
- Supporting the integration of the product and service catalogue into ServiceNow as part of the ITSM redesign process
Linking Processes, Services and IT Infrastructure
- Defining the relationships between IT processes, IT services and Configuration Items (CIs) in the CMDB
- Supporting the integration between ARIS, the product and service catalogue, and the ServiceNow CMDB
Technical Components and Technology Standards
- Identifying existing technical components and technologies
- Structuring and documenting the managed technical stack
- Identifying the standard components desired for future projects and infrastructure modernization
- Developing guidelines to be used when assessing new IT initiatives
Additional Support to the Architecture Team
As an additional activity, the consultant may provide ad hoc support to the architecture team in handling incoming requests, including:
- Carrying out initial architecture assessments
- Analyzing high-level solution scenarios
- Verifying that proposals comply with the client's existing architectural principles, standards and technical components
This support is intended to complement the team and is not intended to replace the architecture responsibilities normally carried out by the internal team.
Main Expected Deliverables
The main expected outcomes are therefore:
- A better-documented and standardized IT process environment
- A structured IT product and service catalogue serving as a basis for the ITSM redesign
- Improved consistency between processes, services and the technical infrastructure
- A documented set of technical components and technology standards
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