Reception Supervisor

The Louise building is home to a range of global companies, top of their fields and best in class. Their offices are an extension of their brand and the reception area provides a crucial first and last impression for all visitors. Overseeing the reception area, you will be responsible for ensuring we deliver a service which is warm and efficient, offering all building users and visitors the service they would expect from one of Brussels most prestigious addresses. Key responsibilities Manage relationships within the building in line with service level agreement/as per your line managers instruction, making sure communications are approved and actions agreed on before communicated/committed. Attend building management meetings as required, capture required actions and provide follow up as required, shared minutes with wider team as required. Ensure daily briefing and shift handover briefing notes are captured and that meetings take place routinely. Prepare and circulate daily operations report to communicate events, VIP visitors, tenant events, move ins and anything of operational significance.Ensure all reception standards are met, take actions to correct. Prepare weekly rota via Personio for line manager approval. Plan and communicate breaks/ensure these are taken by the team and cover provided. Manage holiday and absence requests via Personio with community manager; agree cover plan before approving leave. Provide feedback for colleague reviews. Prepare for building move in's in consultation with landlord and BNP.Gather tenant requests prior to move in, take part in tenants meetings as required and ensure all requests are approved by the community manager before being actioned. Manage all tenant feedback in line with SLA – reporting and escalating to agreed standard.Support colleague on and off boarding. Access control, system access, unform issuing and liaise with Clockwise people team/building management and others as required.Support with Meeting Rooms and Events for the Auditoriums and Hotel Wielemans.Fluency in English is mandatory, with Dutch and/or French.