Customer Relationship Management Manager
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Role: Customer relationship manager
Location: Brussels, Belgium
Type: Contract (Long-term)
Description:
- Liaising with internal and external stakeholders;
- Identifying business needs and determining solutions to business problems;
- Create and maintain documentation of business requirements and solutions using appropriate documentation standards;
- Provide input for the software development process;
- Modelling business processes;
- Requirements/needs management and tracking;
- Risk analysis.
Requirements
- University degree in IT combined with relevant IT professional experience of 8 years;
- Excellent experience with managing stakeholders in large project;
- Experience in negotiation with actors from the business and IT community;
- Experience with business administration or public relations studies/domain, customer relation and stakeholder management;
- Experience with preparation materials for meetings with committees/clients ;
- Experience with meeting facilitation and communication handling;
- Good knowledge of large organization administrative business processes;
- Ability to give business and technical presentations;
- Excellent command of the English language.
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