Account Manager

TMS Global are a wholly owned subsidiary of DS Smith PLC, an International Paper company, who are a multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global specialise in the outsourcing of retail display, print and packaging for a variety of global customers and are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. 

We have a fantastic opportunity for an Account Manager to join our client services team on an interim basis, initially for a period of 6 months. The role will involve supporting one of our large multi-national FMCG customers in delivering a managed service for their POS and Display requirements.

You will be comfortable working from home with occasional visits to our client sites throughout the Benelux region. 

About the role

As an Account Manager, you will be key in ensuring the client is fully supported whilst delivering exceptional account management through the smooth and efficient execution of all POS / Point of Sale and Display campaigns. You will be providing operational support to the client, being responsible for the service and commercial delivery of jobs while also being responsible in identifying new opportunities to support the growth of their FMCG brands through innovative solutions based on our wide range of POS / Point of Sale and Display products and services.    

If you are an experienced Client service professional and have worked on POP / Point of Sale or Display campaigns coming from a trade marketing, print or manufacturing background, then this role could be a great fit for you. Experience of 2D and 3D solutions is essential, while experience in prefill displays would be ideal. Within this role you will need to provide client leadership and management, but the most important skills we are looking for is first class communication, great organisational skills and the ability to deliver a best-in-class service.

Some of your day-to-day responsibilities will include:

• Managing multi-campaigns/multi-job projects with multiple service elements.
• The execution and management of print management strategies.
• Planning, budgeting and cost management of POS/POP Retail Displays and Display campaigns.
• Developing and executing alternative solutions when new briefs or challenges arise.
• Spotting opportunity to strengthen and develop the existing relationship and contract.
• Ensure timely delivery and execution of campaigns according to client needs and objectives.
• Clearly communicate the project progress to internal and external stakeholders.

About you

This role would be a great fit for you if you thrive in a fast paced, commercially driven environment. You’ll need to be great at collaborating with people, have a high level of attention to detail and exceptional organisational skills whilst also being adaptable to react effectively to an evolving scope.  

• Working fluency in English and Dutch.
• Proven technical experience of POSM/POP Retail Displays.
• Previous Client services experience in a similar or manufacturing environment.
• Able to manage multiple projects at a time while paying strict attention to details.
• Familiar with end to end to end procurement/supply chain process.

This is a great opportunity to join a supportive global team and make a real impact on how we deliver to our clients.

“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”