Business Process Manager at National Control Center Service

Service description:

For this specific hiring, the NCC is searching for a team reinforcement who will work on business critical processes linked to business domains as Congestion management, operational planning and Real Time Grid Operations.

His portfolio of processes to manage will include activities related to:

• Grid Security analysis processes: various advanced congestion management processes aiming at assessing grid security from year-ahead to intraday time horizons through the optimal determination of preventive and/or curative remedial actions to maintain operational security of Elia grid
• Grid models forecasting processes: “digital twin” processes aiming to model and forecast accurately the state of the grid from year-ahead to intraday forecast time horizons.
• Outage planning processes: processes to optimize the planning of the work on Elia grid with the target to find the optimal balance between maximizing the amount of outage requests, the flexibility to cope with increasing planning volatility and keeping high degree of security of supply for our grid customers.
• Real Time Grid Operations: ​
• operational processes supporting the real-time operation of the transmission grid, including system monitoring, operational coordination, alarm management,… This is closely linked to our SCADA and EMS.
• Operational processes supporting the management of dynamic phenomena on the grid through integration DSA (Dynamic Security analysis) and WAMS (Wide-Area Monitoring System) into the control room.
• The scope also includes leveraging historical operational experience, event analyses and operational insights to identify new business use cases, drive continuous process improvements and support the design of future operational capabilities.

Key Responsibilities:

• Own and continuously improve end-to-end operational processes, ensuring they are coherent, safe and executable across the relevant operational domains.
• Translate market and system designs, policies and business capabilities into operational processes, including workflows, roles, decision logic and procedures.
• Represents operational requirements throughout design of new market products, business capabilities (national or EU level) and Local Digital Solutions. Taking the lead in ideation/analysis steps of new operational needs definition (e.g which business problem to solve, which changes to business processes) and aligning with relevant product team(s) on the corresponding solution development backlog and priorities. Collaborates closely with the product team during implementation phase (e.g share feed-back on tools design, ..).
• Lead the operational integration of new tools and capabilities, including solution readiness assessment, training, procedures drafting, go-live and “hypercare” organization (in close collaboration with the product teams).
• Act as a process reference for operators and stakeholders, supporting operational questions and incidents and ensuring that lessons learned are translated into sustainable process improvements.

Requirements:

• You can speak, read and write fluently English and French or Dutch.
• Master’s degree in electrical engineering or other relevant technical fields
• Expertise in power systems gained through academic studies and/or professional experience is a plus.
• 3 to 5 years of experience in the energy sector supporting system operations is a plus (e.g. Planning or System Engineer, Business analyst,).
• Relevant experience as business stakeholder supporting IT development of digital solutions for operational processes.
• Experience in congestion management at national or cross-border level (Coordinated Security Analysis) is a strong plus.
• Soft Skills: client oriented, excellent analytical skills, excellent communication, structured, data-minded (e.g data error analysis), conceptual/process thinking.