Process Specialist

Process Owner – NL/FR

Location:
Brussels, Belgium Experience Level: Medior Start Date: 23 November 2026 End Date: 31 December 2027 Work Regime: Full-Time Work Model: Hybrid – Minimum 3 days per week onsite Languages
• Professional command of Dutch and/or French is required.
• Good professional English is required. Role Overview We are looking for a Process Owner Service – Medior to support business-critical operational processes within the energy transmission and electricity system operations domain. The role focuses on the ownership, coordination, and continuous improvement of end-to-end operational processes within a National Control Centre (NCC) environment. Working closely with operational teams, market stakeholders and IT product teams, you will ensure that evolving electricity market requirements, regulatory changes, system designs and digital solutions are translated into safe, efficient and executable operational processes. You will contribute to critical activities involving congestion management, grid security analysis, operational planning and real-time grid operations, supporting the ongoing energy transition and integration of European electricity markets.

Key Responsibilities
1. Business Process Ownership & Continuous Improvement
• Own, manage and continuously improve end-to-end operational processes across relevant electricity system operations domains.
• Translate market designs, regulatory requirements, operational policies and business capabilities into structured processes.
• Define and maintain workflows, operational procedures, responsibilities, decision logic and process documentation.
• Identify process inefficiencies, operational risks and opportunities for improvement.
• Use historical operational data, incident analysis and lessons learned to develop sustainable process improvements. 2. Operational Process Management Support business-critical processes covering: Grid Security Analysis & Congestion Management
• Support grid security assessment processes across year-ahead, day-ahead and intraday planning horizons.
• Contribute to congestion management processes involving preventive and corrective remedial actions.
• Help maintain operational security and reliability of the electricity transmission network. Grid Modelling & Forecasting
• Support processes for forecasting electricity grid conditions.
• Contribute to digital twin and grid modelling capabilities used for operational planning and security analysis. Outage Planning
• Improve processes supporting transmission network maintenance and outage planning.
• Balance outage requests, operational flexibility, planning uncertainty and security of supply. Real-Time Grid Operations
• Support processes involving real-time grid monitoring, operational coordination and alarm management.
• Work with operational capabilities associated with SCADA (Supervisory Control and Data Acquisition) and EMS (Energy Management Systems).
• Contribute to the operational integration of DSA (Dynamic Security Analysis) and WAMS (Wide-Area Monitoring Systems). 3. Business & IT Collaboration
• Act as the interface between operational business stakeholders, market product teams and IT development teams.
• Gather, analyse and translate operational requirements into business process improvements and digital solution requirements.
• Participate in solution discovery, business analysis and functional design activities.
• Collaborate with IT product teams to define and prioritise development backlogs.
• Provide operational feedback during solution design, development and implementation.
• Ensure business requirements remain aligned with operational needs throughout the solution lifecycle. 4. Operational Readiness & Change Implementation
• Coordinate the operational integration of new digital tools, processes and business capabilities.
• Assess solution readiness before operational deployment.
• Prepare operating procedures, training materials and supporting documentation.
• Support go-live preparation, operational transition and hypercare activities.
• Facilitate knowledge transfer and training for operational teams.
• Support operational incidents and translate lessons learned into process improvements. Required Qualifications & Experience Essential Requirements
• Master's degree in Electrical Engineering or another relevant technical discipline.
• Relevant experience in business process management, process ownership, business analysis or operational process improvement.
• Demonstrated experience working as a business stakeholder supporting IT development of digital solutions for operational processes.
• Ability to translate business and operational requirements into workflows, procedures and functional requirements.
• Experience collaborating with business stakeholders, IT product teams and operational teams.
• Strong analytical capabilities, including process analysis, data analysis and problem-solving.
• Excellent communication, coordination and stakeholder management skills.
• Fluency in English, combined with fluency in French or Dutch, including speaking, reading and writing. Preferred Qualifications & Experience
• 3–5 years of experience in the energy sector, particularly supporting electricity system operations.
• Academic or professional expertise in electrical power systems.
• Previous experience as a System Engineer, Planning Engineer, Business Analyst or Business Process Manager within the energy sector.
• Knowledge of electricity transmission networks, grid security analysis and operational planning.
• Experience in congestion management, particularly at national or cross-border level.
• Familiarity with Coordinated Security Analysis (CSA).
• Understanding of SCADA, EMS, Dynamic Security Analysis (DSA) or Wide-Area Monitoring Systems (WAMS).
• Exposure to European electricity market integration, regulatory developments or transmission system operations. Key Competencies
• Process Ownership: Ability to manage and improve operational processes from end to end.
• Analytical Thinking: Strong problem-solving, data analysis and root-cause investigation capabilities.
• Stakeholder Management: Effective collaboration across operational, business and technical teams.
• Process-Oriented Thinking: Ability to translate complex requirements into structured and executable processes.
• Communication: Clear communication with technical and non-technical stakeholders.
• Customer Orientation: Focus on operational reliability, service quality and business needs.
• Adaptability: Comfortable working in a changing regulatory, technological and operational environment. 📩 Interested? If you are an experienced Process Owner or Business Process Manager with strong expertise in end-to-end process management, operational process improvement, business analysis, IT collaboration and stakeholder management, ideally with exposure to energy systems, grid operations, congestion management or operational planning, we would love to hear from you. Apply now or send your CV to hr@onetechsolutions.be