Digital Adoption
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This role sits within the Digital Technology, Communication & Change
team, whose mission is to drive digital adoption and support digital
transformation across the organization.
The consultant will support two Communities of Practice:
· Digital Change Management Community
· Functional System Owner Community
The role combines both Change Management and Digital
/ IT expertise.
Key Responsibilities
Digital Change Management Community
· Maintain and enhance change management frameworks,
methodologies, and toolkits.
· Support the growth and maturity of the community.
· Contribute to learning and capability-building
journeys.
· Capture and integrate best practices into existing
methodologies.
Functional System Owner Community
· Lead change management activities.
· Develop and execute communication plans.
· Coordinate training and engagement initiatives.
· Perform stakeholder mapping and impact assessments.
· Support organizational changes linked to digital
systems and processes.
Requirements
Must Have
· Communication planning
· Stakeholder mapping
· Training and adoption activities
· Change strategies and execution
· Digital transformation projects
· System implementation
· IT project environments
· Service management concepts
Strong relationship-building and influencing skills across all organizational levels.
Practical, hands-on approach with willingness to drive operational activities.
Nice to Have
· Knowledge of Agile methodologies.
· Experience with AI, Power Apps, Copilot, or automation initiatives.
· Experience building Communities of Practice.
· Experience supporting large-scale digital transformation programs.
· Experience in a global and matrix organization.
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