Digital Portfolio Support Officer

The candidate will join the Global Engineering function as a Digital Portfolio Support Officer (PSO), supporting the management of a digital project portfolio covering engineering facilities, health & safety, wellbeing, and environmental sustainability initiatives. The role is positioned as the operational right hand of the portfolio lead, ensuring portfolio governance, reporting quality, project follow-up, and coordination across multiple stakeholders. The position is support-oriented rather than project leadership focused and requires a candidate who can work autonomously, execute tasks with limited supervision, and deliver review-ready outputs.

Team info:

The candidate will work in a matrix organization and interact with a broad network of project managers across approximately 14 active projects, potentially growing to around 20 stakeholders. The role requires frequent collaboration with project managers, portfolio stakeholders, and leadership teams to support portfolio reviews, governance activities, prioritization processes, and project communications. Daily interactions will take place in both French and English speaking environments.

Day to day:

• Follow up with project managers on project status, milestones, deliverables, resource allocation, and budget tracking.
  
• Prepare and consolidate portfolio review materials for portfolio prioritization meetings, monthly status reviews, and governance committees.
  
• Support the preparation, facilitation, and follow-up of portfolio and governance meetings.
  
• Maintain dashboards, KPIs, portfolio trackers, status reports, and reporting documentation.
  
• Create leadership-ready presentations and portfolio review content with clear messaging and storytelling.
  
• Monitor project backlogs and progress through tools such as Azure DevOps.
  
• Prepare communication packages, newsletters, project updates, and slide decks.
  
• Maintain and update SharePoint content, documentation repositories, templates, and department information.
  
• Ensure documentation is properly prepared, versioned, archived, and accessible.
  
• Support portfolio governance compliance and continuous improvement initiatives.
  
• Contribute to resource planning activities and portfolio capacity reviews.
  
• Proactively chase stakeholders across multiple communication channels to ensure timely updates and actions.
  

Requirements

• Typically 5-8 years of experience minimum in Project Coordination, PMO, Portfolio Support, or similar project governance environments.
  
• More senior profiles can be accepted provided they are comfortable with a support-oriented role rather than a portfolio leadership position.
  
• Strong track record of autonomous execution and stakeholder coordination is expected.
  
• Experience in PMO, Project Coordination, Portfolio Support, or project governance activities.
  
• Strong organizational, planning, and follow-up skills.
  
• Ability to work autonomously with limited supervision and deliver high-quality outputs.
  
• Excellent stakeholder management and communication skills.
  
• Fluent English and French (minimum professional working proficiency in both languages).
  
• Advanced proficiency with the Microsoft ecosystem, particularly PowerPoint and Excel.
  
• Ability to build executive-level presentations and adapt communication to different audiences, including leadership.
  
• Experience maintaining reporting dashboards, KPIs, trackers, and portfolio documentation.
  
• Strong analytical mindset with attention to detail.
  
• Comfortable challenging stakeholders and proactively following up to obtain information.
  
• Experience working with project management methodologies (Agile, Waterfall, or hybrid approaches).
  
• Experience with SharePoint, Teams, and document management practices.
  

• Experience with Planisware.
  
• Exposure to Azure DevOps, Jira, or similar tracking tools.
  
• Familiarity with Power BI and the ability to extract, understand, and analyze information from dashboards.
  
• Knowledge of digital transformation, AI-related initiatives, or digital project environments.
  
• Experience within pharmaceutical, life sciences, GxP, or regulated environments.
  
• Bachelor’s degree in Business, IT, Engineering, or a related discipline.
  
• Certifications such as Prince2 Foundation, PMI CAPM, or Agile Fundamentals.
  
• Experience supporting communication plans, newsletters, or portfolio communication packages.