Onsite Support Engineer
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Key Responsibilities
Provide onsite and remote IT support for Windows 10/11 laptops, desktops, peripherals, and business applications.
Troubleshoot hardware, software, operating system, and application-related issues.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
Perform device installation, configuration, replacement, upgrades, and asset management.
Support and troubleshoot Apple iPhones, iPads, Android smartphones, and tablets.
Configure and troubleshoot corporate email, Teams, VPN, and mobile applications.
Support device enrollment, configuration, and management using Microsoft Intune or other MDM solutions.
Provide support for Microsoft Teams Rooms, video conferencing systems, and meeting room technologies.
Troubleshoot AV equipment, including displays, cameras, microphones, speakers, and collaboration devices.
Perform pre-meeting checks and provide executive meeting support when required.
Coordinate with AV vendors to resolve complex technical issues and support maintenance activities.
Provide hands-and-feet support to infrastructure, network, security, server, and workplace IT teams.
Perform cable patching, equipment installation, hardware replacement, and network connectivity checks.
Act as the primary onsite IT contact for end users and ensure timely issue resolution.
Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
Ensure SLA compliance and maintain accurate asset inventory and CMDB records.
Participate in site audits, technology refresh projects, and continuous improvement initiatives.
Required Technical Skills
Strong knowledge of Windows 10/11 operating systems and desktop troubleshooting.
Hands-on experience with Microsoft 365, Outlook, Teams, and OneDrive.
Experience supporting Apple iOS/iPadOS and Android mobile devices.
Knowledge of Microsoft Intune and Mobile Device Management (MDM) solutions.
Experience with Microsoft Teams Rooms, AV equipment, and video conferencing technologies.
Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
Familiarity with ServiceNow or similar ITSM/ticketing tools.
Knowledge of hardware troubleshooting, device deployment, and IT asset lifecycle management.
Desired Candidate Profile
Strong troubleshooting and problem-solving skills.
Excellent communication and end-user support skills.
Ability to manage multiple incidents and prioritize tasks effectively.
Experience coordinating with vendors and cross-functional IT teams.
Ability to work independently and provide reliable onsite technical support.
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