Front Office Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.   Lead the Front Office team at the Ghent Marriott Hotel   Are you an experienced Front Office professional who enjoys coaching colleagues while ensuring every guest receives an exceptional welcome? Do you lead by example and stay calm under pressure? Then this could be the perfect next step in your hospitality career.   At the Ghent Marriott Hotel, hospitality is about creating memorable experiences for every guest. As Front Office Supervisor, you'll play a key role in the daily operation, support your team on the floor, and help deliver the high service standards Marriott is known for.   What will you do as a Front Office Supervisor?   During your shift, you'll ensure everything at the Front Office runs smoothly while inspiring your colleagues to deliver outstanding guest experiences.   What will you do as a Front Office Supervisor?   During your shift, you'll ensure everything at the Front Office runs smoothly while inspiring your colleagues to deliver outstanding guest experiences.   Your responsibilities include:   •Leading the Front Office operation during your shift and ensuring smooth daily operations. •Coaching, motivating and supporting our Front Office Hosts while leading by example. •Welcoming guests and assisting with check-in and check-out whenever needed. •Acting as the first point of contact for operational questions, guest requests and complaints. •Resolving guest concerns professionally and ensuring appropriate follow-up. •Monitoring Marriott brand standards and ensuring service procedures are consistently followed. •Coordinating closely with Housekeeping, Reservations and other operational departments. •Assisting with shift handovers, task planning and daily briefings. •Supporting the Front Office Manager with training, onboarding and developing team members. •Taking responsibility for cash handling, room allocations and operational reporting during your shift.   In short: you're the coach, organiser, problem-solver and operational leader who ensures both guests and colleagues have an outstanding experience.   What do you bring to the table?   •A degree in Hotel Management, Tourism or a similar field, or equivalent hospitality experience. •At least 2 to 3 years of Front Office experience, preferably within an international hotel environment. •Previous experience as a Shift Leader, Supervisor or Senior Receptionist is a strong advantage. •Experience working with Opera PMS is preferred. •A strong understanding of Front Office procedures, guest relations and service recovery. •Flexibility to work alternating morning, evening and weekend shifts. •Fluency in Dutch and English. Additional languages such as French, German or Spanish are an asset. We're looking for someone who enjoys taking ownership, helping others grow and creating exceptional guest experiences every single day   What describes you best?   •You are a natural leader who motivates and supports colleagues through coaching and example. •You are highly guest-focused and always strive to exceed expectations. •You remain calm under pressure and know how to prioritise during busy moments. •You communicate confidently and professionally with both guests and colleagues. •You are solution-oriented and make decisions with confidence. •You have excellent organisational skills and enjoy coordinating multiple tasks simultaneously. •You have an eye for detail and consistently maintain high quality standards.   Attractive salary, DKV hospitalization insurance, meal vouchers €10, eco vouchers, full reimbursement of transportation cost, flexible work schedule This company is an equal opportunity employer. frnch1 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.
Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.