Client Relationship Manager – Banking

About the Role
NISH Tech BV is looking for an experienced Client Relationship Manager to manage strategic Banking & Financial Services accounts for a leading IT consulting and professional services organization. You will act as the primary relationship owner for assigned accounts, driving client satisfaction, revenue growth, profitability and long-term partnerships. The role involves managing large client portfolios with €10 million+ P&L responsibility, identifying business opportunities, leading renewal and expansion initiatives, and collaborating with delivery teams to ensure successful client outcomes. The ideal candidate combines strong commercial and financial management capabilities, BFS industry knowledge and confidence engaging with senior business stakeholders and C-suite executives.

Key Responsibilities
• Build and maintain trusted relationships with key client stakeholders.
• Understand client business environments, challenges, priorities and strategic objectives.
• Act as the primary day-to-day point of contact for assigned accounts.
• Manage account P&L, revenue, profitability and financial performance.
• Drive account growth through renewals, contract extensions and new business opportunities.
• Lead RFP responses, proactive bids and business development initiatives.
• Collaborate with delivery teams to improve service quality and client satisfaction.
• Identify opportunities to optimise resource allocation and engagement profitability.
• Manage scope changes and ensure alignment with client expectations.
• Monitor Banking & Financial Services industry trends and propose proactive solutions.
• Lead onsite project teams and align delivery with client business objectives.
• Track account performance metrics, revenue, margins and client satisfaction.
• Support employee retention and effective resource management across assigned accounts. Required Skills & Experience
• Minimum 10 years of experience in client-facing consulting, account management or engagement management.
• Strong experience in IT professional services, offshore services or outsourcing environments.
• Proven experience within the Banking & Financial Services sector.
• Experience managing client P&L of €10 million or more.
• Strong financial reporting, account performance monitoring and metric assessment capabilities.
• Excellent stakeholder management and C-suite communication skills.
• Strong executive presentation, negotiation and influencing capabilities.
• Excellent verbal and written communication skills.
• Bachelor's degree. Nice-to-Have Skills
• Master's degree or MBA.
• Strong background in project environments and application development within BFS.
• Experience contributing to new business development.
• Proven ability to manage multiple complex assignments.
• Strategic problem-solving and business solution development capabilities.
• Ability to work with diverse corporate environments and technical and non-technical stakeholders.
• Dutch language skills. Languages
• English: Required.
• Dutch: Advantageous. About NISH Tech BV NISH Tech BV is a Belgium-based IT consulting and technology services company connecting skilled technology professionals with exciting career opportunities. We work with organisations across industries to deliver technology expertise, business solutions and digital transformation capabilities. Application Interested candidates are invited to send their CV to: jobs@nishtech.eu