FRONT OFFICE MANAGER

Il y a 11 heures

Brussels, Brussels-Capital, Belgique Latroupe Temps plein

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Reports to: General Manager About Latroupe Latroupe is more than a place to stay. We combine the comfort and quality of a hotel with the social, vibrant atmosphere of a hostel, creating spaces where travellers can meet, connect and experience the city their own way. We’re looking for a Front Office Manager to lead our Front Office team and make sure every guest feels welcome from the moment they walk through the door. Your role As Front Office Manager, you’ll be responsible for the day-to-day running of Reception/F&B and the overall guest experience. You’ll lead the team, coordinate operations and make sure our Latroupe standards are delivered consistently throughout every shift. You’ll be hands-on, approachable and ready to jump in whenever needed. What you’ll be doing
• Lead, motivate and support the Front Office team.
• Organise schedules and ensure appropriate staffing levels according to occupancy and operational needs.
• Oversee daily reception operations, including check-ins, check-outs, payments and guest requests.
• Ensure a smooth, friendly and efficient guest journey.
• Train and onboard new Front Office team members.
• Maintain and continuously improve service and operational standards.
• Handle guest feedback, complaints and challenging situations professionally and proactively.
• Monitor guest reviews and identify opportunities to improve the guest experience.
• Work closely with Housekeeping, F&B, Maintenance and Management to ensure smooth daily operations.
• Ensure correct use of the PMS and other operational systems.
• Monitor reservations, room allocation, arrivals, departures and special requests.
• Ensure cash handling, billing and payment procedures are followed correctly.
• Support group arrivals and coordinate with the relevant departments.
• Promote Latroupe services, activities and experiences to guests.
• Make sure the Front Office reflects the personality and values of Latroupe at all times. What we’re looking for
• Previous experience in Front Office, ideally within a hotel, hostel or lifestyle hospitality environment.
• Previous supervisory or management experience.
• Strong leadership and people-management skills.
• A natural host who genuinely enjoys working with people.
• Excellent communication and problem-solving skills.
• Organised, proactive and comfortable working in a fast-paced environment.
• Flexible and willing to work different shifts when required.
• Comfortable using PMS and hospitality management systems.
• Fluent English and French; additional languages are a plus.
• Most importantly: someone who understands that great hospitality is about much more than handing over a room key. What you can expect
• A dynamic, international environment where no two days are quite the same.
• The opportunity to lead a team, contribute ideas and play an important role in shaping the guest experience at Latroupe. Come join Latroupe. Work

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