Service Level Manager
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• Align service providers with customer expectations
• Track service performance metrics against SLAs and key performance indicators (KPIs)
• Assess the impact of service changes and manage CAB processes
• Oversee and optimize modern workspace solutions to enhance employee productivity and collaboration
• Manage and oversee vulnerability assessments and ensure timely patching of systems
• Lead problem management efforts and create root cause analysis (RCA) reports for service disruptions
• Manage the life-cycle of operating systems, ensuring compliance with upgrade and support policies
• Lead the implementation of ITIL frameworks to improve service management processes and ensure best practices
• Fostering a collaborative and high-performance work environment
• Extensive experience with operating systems
• IT Service Management (ITSM) and ticketing systems
• Good knowledge of networks
• Knowledge of secure IT practices
• Strong knowledge of Office 365 applications
• Strong background in scripting languages (e.g. Powershell)
• Strong knowledge and experience with the ITIL Framework
• Documentation
• Problem-solving skills
• Customer Focus
• Communication
Skills:
Professional proficiency in Dutch & English; French is a plus
• Strong curiosity
• Permanent contract of indefinite duration & full-time job
• Fringe
benefits:
company car or federal mobility budget, net expense reimbursement, daily net allowance, internet & mobile phone subscription, 13th month, ecocheques, hospitalization insurance, group insurance
• Holidays: 20 statutory holidays + 6 ADV
• 2 days homeworking
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