2nd Line Service Engineer

At XSYS PrePress, we are looking for an experienced 2nd Line Service Engineer
- PrePress to join our R&D organization in Ypres, Belgium. Ypres (Ieper), Belgium | XSYS PrePress Your Responsibilities
• You provide technical support for printing plate processing equipment by either remote or on site support.
• Expected travel ~ 60-70%.
• You respond to first line support or end user software or hardware queries via ticketing system or other communication channels.
• You guide First Line support technicians and/or end user through the required steps to resolve the matter or escalate it to third line support as and when necessary
• You document the technical visits and highlight possible improvements towards design or production
• You update and develop technical material, such as written procedures (technical documentation) or tutorial movies for the self-service support database
• You closely cooperate with all functions in the factory, i.e. production, R&D, Business Office support, purchasing, etc.
• You provide technical trainings to the First Line Service / distributor technicians / customers
• You actively support the further development of remote capabilities with R&D

Your Profile
• You are an educated technician in the field of electrical engineering, mechatronics or a comparable education
• You are experienced in supporting equipment, either remotely or at the customer site
• You are able to work independently, self-dependent in the team
• You are fluent in English, knowledge of Dutch and other languages is an advantage
• You are willing to travel frequently in EMEA with rare intercontinental travel
• You are highly motivated, have a hands-on mentality and communicate well with other functions
• You have experience in using standard PC software (MS Office), knowledge of CRM/ticketing systems, OBS Studio & Power Director is beneficial as well as CAD / PLC programming

What We Offer
• You will be given the opportunity to further develop your experience in a challenging and inspiring environment
• Opportunities for professional development and career growth.
• A competitive salary package with a wide range of fringe benefits