Ivanti Service Manager Expert
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• Implement and develop functional and technical requirements through configuration or scripting in user support tools.
• Ensure the operation, maintenance, and continued reliability of the tooling together with the team.
• Advise key users on IT service management practices and tool usage.
• Contribute to end-to-end activities related to new developments and configurations.
• Drive and support ongoing improvements and enhancements to the software.
• Support the integration of the toolset into the wider application and system landscape.
• Assist with testing and end-user training. Technical Skills
• At least 3 years of experience with service management tools, preferably Ivanti Service Manager.
• Strong knowledge of ITIL-based service management.
• Hands-on experience with JavaScript.
• Solid background in planning, developing, operating, and continuously improving applications or software systems, either standard or customized.
• Experience with similar platforms such as ServiceNow or Zendesk is considered an asset.
• Knowledge of MS SQL, SOAP, and REST APIs is an advantage.
• Experience in IT operations management is a plus.
• Understanding of agile working methods is beneficial. Profile
• University degree in business informatics, computer science, or an equivalent field.
• Proactive mindset with strong analytical skills.
• Team-oriented attitude with the ability to work independently. Practical Information
• Work regime: full-time.
•
Location:
Brussels.
• On-site presence: 2 days per week are required.
• Languages: fluent English is required; a good level of Dutch, French, and/or German is a plus. Contactperson & Reference
• Reference #: INW28073
• Geert Roete
• geert.roete@i4m.be
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