Ivanti Expert
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• Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools,
• Ensuring operation and software maintenance together with the team,
• Advise key users on IT service management issues and best practices when using the tool,
• Participate in the end-to-end activities of new developments and configurations
• Initiating and participating in further developments and improvements of the software,
• Ongoing support with the integration of the software into the application and system landscape of Elia Group.
• Supporting the testing and training of end users, Requirements
• University degree in business informatics, computer science or comparable
• At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
• Knowledge of ITIL-based service management
• Experience with Java Script
• Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software) Addiontal Assets
• Knowledge of similar service management tools such as Service Now or Zendesk
• Experience with MS SQL, SOAP and REST API
• Experience in IT operations management
• Good understanding of agile methods Languages
• Fluent in English
• Good level of Dutch and/or French and/or German is a plus Interested? Apply now at jobs@phoenix-tech.eu
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