Officer, Customer Services
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• Provide day-to-day operational and administrative support to the Customer Services team.
• Handle general customer and intermediary enquiries through email, written correspondence and internal channels.
• Coordinate follow-up activities and ensure service requests are completed accurately and on time.
• Prepare customer correspondence, operational documentation, service reports and management information.
• Maintain accurate customer and operational records in company systems.
• Work closely with internal teams to facilitate timely case resolution and escalate complex enquiries or complaints when appropriate.
• Support the maintenance of service procedures, knowledge articles and reference materials, as well as quality assurance and service governance activities.
• Support continuous improvement and digital transformation initiatives to enhance operational efficiency and customer experience.
• Perform other ad hoc duties and assignments as required. What we look for?
• Diploma holder or above in any disciplines.
• 1–3 years of relevant experience in customer service, operations support or administration, preferably within the insurance or financial services industry.
• Experience in customer service or business support is an advantage.
• Excellent written communication skills in English and Chinese.
• Detail-oriented, well-organized and able to manage multiple priorities effectively.
• Able to work efficiently and meet deadlines in a fast-paced environment.
• A proactive team player with good communication and coordination skills.
• Proficient in Microsoft Office, including Word, Excel and Outlook. Personal Information Collection Statement At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”). The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances. Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data. Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.
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