Customer Service Officer
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• Provide professional advice and appropriate technical support to internal parties in order to achieve a high level of client satisfaction
• Prepare and consolidate test plan, review protocol, test standards and requirements
• Analyze client menu and follow up the whole process with internal co-partners (e.g. physical Lab, chemical Lab and post-lab)
• Deliver customer services by acting as the coordinator between our clients of world top brands of fashion & retails and internal technical colleagues
• Respond to customer inquiries via phone calls, emails, live chats, social media, or face-to-face interactions.
• Take complete ownership of customer issues, diagnose root causes, and provide fast, effective solutions.
• Make sure to assign correct test items during job creation
• Technical support including general textile testing and chemical testing The Person
• Degree / Higher Diploma holder in Fashion & Textile, Analytical Sciences for Testing and Certification or Chemistry related discipline
• Good command of written and spoken English and Chinese (Cantonese and Mandarin)
• Good interpersonal and communication skills
• Immediate availability is an advantage The Package
• Double pay
• Performance bonus
• Medical benefit
• Dental plan with discount
• 14 days annual leave
• Overtime allowance
• Life insurance
• Good career prospects Join us in bringing quality, safety and sustainability to life. Interested parties please forward full resume stating your availability, present and expected salary by clicking "APPLY NOW" Welcome to visit our website www.intertek.com for corporate information Confidentiality assured and all applications will be kept solely for recruitment purpose for not more than 6 months.
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