Restaurant Manager
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About The Role
We are looking for a dynamic, customer-focused, and results-driven Restaurant Manager to take charge of our signature all-day dining buffet restaurant, Le Café, at Novotel Century Hong Kong. In this role, you will oversee day-to-day operations, lead a dedicated service team, drive guest satisfaction, and optimize financial performance in a high-volume, vibrant dining environment.
Key Responsibilities
• Daily Floor & Service Management: Lead day-to-day operations of Le Café (breakfast, lunch, and dinner buffet service), ensuring smooth table turnover, impeccable cleanliness, and the highest standards of guest service.
• Team Leadership & Development: Supervise, train, and motivate the service team; arrange duty rosters and conduct regular briefings to maintain strong team morale and high productivity.
• Financial & Cost Control: Monitor restaurant revenue, manage labor and operating costs, control wastage, and work closely with the F&B management team to achieve P&L targets.
• Guest Experience & Feedback: Engage with diners, handle guest inquiries and feedback professionally, and continuously enhance the dining experience to build guest loyalty.
• Operational Collaboration: Partner with the culinary team, stewarding, and marketing on promotional buffets, seasonal menus, festive events, and food safety/hygiene standards. Requirements
• Relevant
Experience:
Minimum 3–5 years of F&B supervisory/management experience in hotel all-day dining restaurants or high-volume buffet operations.
• Leadership
Skills:
Proven ability to lead, mentor, and inspire a diverse frontline service team in a fast-paced environment.
• Financial & Operational Mindset: Sound knowledge of restaurant cost control, staffing ratios, and inventory management.
• System Proficiency: Hands-on experience with POS systems (e.g., Micros) and basic computer applications.
• Communication: Excellent interpersonal and communication skills in English and Cantonese (Mandarin is an advantage). Applications, including a detailed curriculum vitae, current salary expectation, and notice period/availability, should be forwarded to [email redacted, apply via Company website]. Hospitality is a Work of Heart 待客之道，匠心之致 We are a worldwide leader in Hotels, Tourism, and Services. https://www.novotelhongkongcentury.com/ All information collected will be kept strictly confidential and is for recruitment purposes only.
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