Program Manager Shopify Plus

During 2026, Falk & Ross Group ran two separate initiatives to address its ERP and digital commerce estate: a transformation diagnostic (formerly run as Project Meridian) covering ERP, digital commerce, and the IT operating model, and a hands-on B2B eCommerce workstream (formerly run as Project PULSE) that produced detailed web shop requirements, a customer registration/VAT validation design, and a Shopify-to-ERP integration architecture. Both have since been stood down as standalone programmes; neither retains an active Programme Director. The diagnostic's conclusion was clear: deploy a modern B2B eCommerce platform, Shopify or a comparable alternative, and establish a central data hub to carry integration between commerce, ERP, PIM, DAM, CRM, and marketing systems going forward. Taking that conclusion together with the detailed requirements and integration architecture already produced under the earlier eCommerce workstream, the Board of Directors has voted to sequence the transformation: the B2B eCommerce (Shopify) implementation proceeds now, as the single highest-urgency, highest-customer-value workstream, ahead of and independent from the ERP replacement and Data Hub build, which follow in a later phase. Ask Phill, a Shopify Plus Platinum Partner, has been pre-selected as the Shopify systems integrator. Induxx (Akeneo PIM) and Humix (Bynder DAM) remain the group's existing implementation partners for those two systems. On the ERP side, the current on-prem system is Sage 100, integrated today via an existing MySQL interface layer (frinterface) rather than directly against Sage, with a migration to Sage X3 cloud expected roughly two years out, at which point the Shopify integration is re-pointed at the new Sage X3 environment. This role picks up where that earlier eCommerce workstream left off. Its requirements, VAT validation flow, and Sage integration architecture are retained as the working baseline; the Program Manager's job is to turn that baseline into a live platform serving 58,000 registered customers (28,000 active) across 31 European countries, integrated with Akeneo PIM, Bynder DAM, Salesforce CRM, HubSpot Marketing, and the ERP, Sage 100 today, Sage X3 v12 once the future ERP workstream lands, via an integration layer designed to plug into the future Data Hub rather than be rebuilt by it. The Program Manager is the single point of accountability for delivering this programme: platform, integrations, multi-market rollout, and the vendor and integrator ecosystem behind it. The Role, What You Will Own Platform and integration scope, owning end-to-end delivery of the Shopify Plus B2B implementation across all in-scope integrations: Akeneo PIM (event-driven catalogue and stock sync, via Induxx), Bynder DAM (via Humix), Salesforce CRM (quote flow, price-list assignment), HubSpot Marketing, and the ERP integration layer.
• ERP integration architecture, holding the two-phase middleware approach on course: near-term integration against Sage 100 via the existing frinterface interface layer, followed by a re-point to Sage X3 cloud once that migration lands (expected roughly two years out), so the later ERP cutover s a connector swap rather than a re-platform.
• Multi-market sequencing, governing the rollout across 31 countries, prioritised by the largest markets (DE, BE, FR, ES, IT, AT, CH, PL, HU), including country-level localisation of language, currency, VAT, payment providers, and shipment.
• Vendor and partner management, running the relationship with Ask Phill as the appointed Shopify systems integrator, keeping Induxx (Akeneo) and Humix (Bynder) engaged as the continuing PIM and DAM implementation partners, and selecting the middleware/connector approach for the Sage 100 (frinterface) integration.
• Programme governance, building and running the Steering Committee (Project Board) cadence, Highlight and Exception Reporting, workstream structure (Client Project Lead – Digital Customer Facing, Product Owner, and technical/integration leads), budget, risk register, and benefit realisation.
• Reseller API migration, owning the transition plan for the 70 existing API-customers currently on the legacy OXID integration, ensuring uninterrupted catalogue, pricing, stock, and order-status service through cutover.
• Executive interface, acting as principal point of contact for the Executive Sponsor and, where required, the Board, on delivery progress, risk, budget, and market go-live readiness.
• Forward compatibility, designing the integration layer so it plugs cleanly into the ERP replacement and Data Hub build once that later phase is chartered, so nothing built now needs to be reworked when Phase 2 begins. Immediate Priorities, First 30 Days
• Confirm and lock the Phase 1 ERP integration approach, Sage 100 via the existing frinterface interface layer, with read access to a test environment secured early, with Finance and IT.
• Stand up programme governance, Steering Committee cadence, workstream structure, and onboarding of the Client Project Lead and Product Owner.
• Formally onboard Ask Phill as the appointed Shopify systems integrator, and confirm the middleware/connector approach for the Sage 100 (frinterface) integration, including the go-forward sync frequency (target: fastest feasible, given the stock-check-at-checkout requirement).
• Confirm the priority market rollout sequence and headline go-live milestones.
• Establish the risk register and budget baseline, and agree the reporting cadence with the Executive Sponsor. Candidate Profile, Mandatory Requirements Programme & Delivery Leadership
• Proven track record leading a B2B eCommerce platform implementation end-to-end, ideally Shopify Plus B2B, in a multi-market, multi-entity environment.
• Experience running multi-workstream delivery programmes, team design, governance, vendor management, budget and risk ownership.
• PRINCE2 Practitioner or equivalent structured programme methodology; comfortable running a programme in parallel with, and independent of, a wider group transformation study. Platform & Integration Knowledge
• Strong working knowledge of the Shopify Plus B2B object model, Companies, Company Locations, Contacts, price lists, and Shopify Flow.
• Practical understanding of PIM (Akeneo) and DAM (Bynder) integration patterns, and of ERP-to-commerce integration architecture, whether via a staging-database interface layer (such as the group's existing frinterface setup against Sage 100) or a packaged iPaaS/middleware connector for the later Sage X3 cloud phase.
• Comfortable assessing vendor connector maturity and challenging a systems integrator's technical proposals and backlog. Commercial & Stakeholder Engagement Experience operating across IT, finance, commercial, and customer service functions in a multi-country European B2B distribution or wholesale business. Confident presenting delivery status, risk, and investment decisions to an Executive Sponsor and Board-level audience. Language & Location
• English required at full professional proficiency; French, Dutch, and/or German advantageous.
• Hybrid from Belgium (Brussels corridor), with EU travel as required. What Success Looks Like The Shopify Plus B2B platform is live in the priority markets, integrated cleanly with Akeneo, Bynder, Salesforce, HubSpot, and the ERP layer, with the Sage 100-to-Sage X3 connector swap executed without platform rework. The 70-reseller API-customers have transitioned off OXID without service disruption. Governance runs on a predictable cadence, the Executive Sponsor always has a reliable view of programme health, and the platform is positioned to plug cleanly into the ERP replacement and Data Hub build when that later phase begins, without requiring rework. NO EXTERNAL PARTNERS PLEASE