Medior First Line Technical Support Consultant
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Responsibilities:
• Participate as a member of the first line team on the Service Desk technical troubleshooting level.
• Handle day-to-day Service Desk tasks and ticket management with a focus on incident follow-up.
• Improve the knowledge base and create practical checklists and troubleshooting steps based on lessons learned and information from second and third line specialists.
• Interact with second and third line personnel to enhance procedures and documentation. Specific
Skills:
• Proven professional experience in a Service Desk team (5+ years) is mandatory.
• Windows workstation troubleshooting and configuration.
• Mobile phones & Teams phones troubleshooting and configuration is a plus.
• An IT background (and education) is mandatory.
• Other professional experiences in another IT function is a plus.
• Practical knowledge of Microsoft Windows Office tools (Word, Excel, Outlook, SharePoint).
• Experience with Atlassian Jira (or similar) and Atlassian Confluence (or similar).
• Experience in Standard Operational Procedure (SOP) and documentation drafting (in English).
• Certification in ITIL is a plus. General
Skills:
• Team player with strong communication skills, capable of direct contact with end users (physical, phone, and e-mail).
• Eager to learn and proactive in problem-solving.
• IT allrounder, able to investigate problems independently.
• Very well organized and structured.
• Punctual in administration.
• Bilingual NL/FR and good level of EN (writing).
What We Offer
• A genuine collaborative team spirit.
• Training on the job.
• Opportunity to work with a myriad of different infrastructure and technologies.
• Room for initiative.
• 20% telework after an initial training period. If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal. Duration: 04/01/2027
- 25/06/2027 6 months
• (full time) Skills required:
• CERTIFICATION ITIL
- Level: Intermediate
- Most recent: Any time
• Confluence
- Level: Intermediate
- Most recent: Any time
• END USER SUPPORT
- Level: Expert
- Most recent: Any time
• HARDWARE MANAGEMENT
- Level: Expert
- Most recent: Any time
• Jira
- Level: Intermediate
- Most recent: Any time
• Microsoft Office
- Level: Advanced
- Most recent: Any time
• Microsoft Teams
- Level: Expert
- Most recent: Any time
• MOBILE PHONE
- Level: Expert
- Most recent: Any time
• STANDARD OPERATIONAL PROCEDURE
- Level: Expert
- Most recent: Any time
• TEAMS PHONE
- Level: Expert
- Most recent: Any time
• Windows
- Level: Expert
- Most recent: Any time Language
requirements:
Dutch or French Level Native or bilingual proficiency English Level Professional working proficiency
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