Senior Manager

About The Business Customer, better known to our clients as Deloitte Digital, makes connections like no other with people, ideas, technology, society, our clients and their future. Here, the transformation journey starts and ends with the customer: in first understanding people's real lives and then shaping our clients' future to deliver around them. This is a part of Deloitte that uses technology and creativity to better connect the customer with the business. We, at Deloitte Digital, use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences. Our team combines talents across strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect businesses to their futures in a way no traditional consultancy or agency can. Work you'll do
• Lead and manage large-scale digital transformation programs focused on customer experience, e-commerce, CRM, and digital marketing platforms.
• Define and track program-level KPIs and success metrics, ensuring alignment with client business objectives and Deloitte's delivery standards.
• Manage and lead the project, including budgeting, forecasting, change requests, and invoicing, ensuring profitability targets are met.
• Drive agile transformation within client organizations, coaching teams on agile frameworks.
• Act as the primary escalation point for delivery risks, issues, and dependencies, resolving conflicts promptly and professionally.
• Build and maintain strong C-level client relationships, positioning Deloitte as a trusted advisor and identifying opportunities for account expansion.
• Facilitate executive-level workshops and presentations to align on vision, roadmap, and progress across multiple business units.
• Mentor and develop a high-performing team of Project Managers, Scrum Masters, and delivery consultants, fostering a culture of continuous improvement.
• Ensure delivery quality aligns with Deloitte's global standards, conducting regular quality audits, health checks, and compliance reviews. During your tenure with us, you will demonstrate and develop your leadership and professional capabilities in the following areas: Inspiring, Creating purpose, Driving agility, Building diverse capability, Influencing, Collaborating, Delivering value, Building the business, Analytical acumen, Effective communication, Engagement management/delivery excellence, Managing change, Managing quality & risk, Sales excellence, Strategic thinking and problem solving, and Tech savviness. We are looking for someone with
• Bachelor's degree in Business Administration, Information Technology, or a related field
• 10+ years of experience in IT consulting or digital solution delivery, preferrably with insurance project experience and knowledge
• Proven track record of delivering complex and multi-vendor projects
• Deep understanding of Agile principles and frameworks
• Experience in delivering customer-facing solutions (e.g., e-commerce platforms, CRM systems, mobile apps, digital marketing) is highly desirable.
• Exceptional stakeholder management and presentation skills, with the ability to influence C-level executives.
• Fluent in English, Cantonese and Mandarin. Shape your future through impact that matters For more than 100 years of history, Deloitte witnessed also had the honor to be part of the economic boom in China by providing industry-leading audit & assurance, consulting, risk advisory, financial advisory, tax & business advisory services to nearly 90% of the Fortune Global 500 Chinese companies and thousands of private companies. Deloitte China today carries on our centenary professionalism and strives to become the undisputed leader in professional services in China with strong responsibility and capabilities in digitalization and multidisciplinary services. Deloitte has been named China's Top Employer since 2006, Universum's Most Attractive Employer in China since 2008, and the Best Workplaces in Greater China since 2019. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte China or by their external third-party provider. Accessibility assistance If you need assistance or an accommodation during the recruitment process for accessibility reasons, there will be an opportunity for you to let us know what you need once you begin your application. Ready to take on new challenges? Apply now Stay connected for the latest career opportunities, follow us on Deloitte China Social Media.