Indirect Account Manager

Indirect Account Manager As an Indirect Account Manager Retail, you have full commercial and operational ownership of a portfolio of retail partners within the company's retail network. As part of the Sales Tribe organization, you are responsible for driving customer growth, retention, partner satisfaction, and overall commercial performance through the indirect sales channel. You will act as the main point of contact for your partner portfolio across Wallonia, ensuring both operational excellence and commercial success. By developing strong relationships with partners and internal stakeholders, you help maximize business results while ensuring alignment with tje company's strategic objectives. This assignment is a replacement role requiring an experienced professional who can quickly establish credibility, build strong partnerships, and effectively manage both operational and commercial aspects of the business. Responsibilities
• Manage a portfolio of retail partners across Wallonia.
• Build and maintain strong relationships with core and tactical retail partners, serving as the primary point of contact.
• Develop high-potential partners into strategic long-term business partners.
• Drive sales performance through proactive management of qualitative and quantitative KPIs.
• Monitor partner profitability and cost of sales to ensure sustainable commercial relationships.
• Own and facilitate the partner governance model, including weekly, monthly, and quarterly business reviews.
• Analyze commercial performance and identify growth opportunities.
• Support customer acquisition and retention initiatives through the indirect channel.
• Deliver product training, sales enablement initiatives, and commercial coaching to partners.
• Ensure partners have the necessary tools, knowledge, and capabilities to optimize customer experience and sales performance.
• Coordinate with internal stakeholders including Go-To-Market teams, Sales Support, Commission teams, Customer Operations, and Back Office departments.
• Act as an escalation point for operational challenges and ensure timely resolution.
• Maintain strong stakeholder engagement and alignment between partners and internal teams.
• Ensure compliance with operational processes, commercial agreements, and business objectives. Requirements & Qualifications
• Bachelor’s or Master's degree, or equivalent through relevant experience.
• Minimum 5 years of experience in retail management, account management, partner management, indirect sales, or a similar commercial role.
• Proven experience managing external business partners and driving commercial results.
• Strong understanding of sales KPIs, commercial performance management, and business reviews.
• Experience in a customer-facing and stakeholder-intensive environment.
• Ability to work independently while managing a geographically dispersed partner network.
• Strong analytical and business acumen.
• Experience within Telecommunications, Retail, FMCG, or a comparable commercial environment is considered an asset. Must Have Skills
• Native-level French communication skills.
• Strong account management and relationship-building experience.
• Commercial mindset with a proven ability to drive sales growth.
• Experience managing KPIs and performance targets.
• Knowledge of partner management and stakeholder management practices.
• Excellent communication and presentation skills.
• Strong operational follow-up and organizational skills.
• Ability to influence stakeholders both internally and externally.
• Proactive and hands-on attitude.
• Willingness to travel regularly throughout Wallonia Nice To Have Skills
• Telecom industry experience.
• Experience with indirect sales channels and partner ecosystems.
• Retail sector background.
• Knowledge of customer acquisition and retention strategies.
• Experience delivering commercial coaching and training.
• Familiarity with CRM systems and sales reporting tools.
• Understanding of partner profitability management and cost-of-sales calculations.
• Existing network within the Walloon retail market.
• English language skills. Desired Working Regime Full-time Office

location:
Mechelen and Region of Wallonia Fixed Office Days Monday: fixed office day in Mechelen. The remainder of the week will primarily be spent visiting partners throughout Wallonia region, and one day for administration/home office. Required Languages
• French: Native of near-native proficiency (mandatory)
• English: Professional working proficiency (preferred)
• Dutch: Not required.