Client Executive Partner

CEP – Client Executive Partner Brussels Hybrid Open to Permanent and Freelance The CEP is the empowered representative responsible for leading one or more client accounts within an industry. The role carries ultimate accountability for client services, revenue and costs, contract performance, and full P&L responsibility. Core accountabilities Client relationship management; strategic account growth; sales and delivery accountability; financial and commercial management; innovation; and client satisfaction. Leadership position Acts as the senior client-facing leader, coordinates account touchpoints, mobilizes internal and partner resources, and positions the organization as a trusted advisor. Commercial responsibility Implements the account plan and growth strategy, works with sales specialists, owns global account P&L, and supports accurate monthly sales forecasting. Experience More than 10 years of experience managing client relationships and contract P&Ls, and selling digital solutions to C-level executives. Key performance indicators Account Order Entry; Account Project Margin; Account Cash; Account External Revenue; and Client Satisfaction. Mission The Client Executive Partner (CEP) is the empowered representative responsible for leading one or more client accounts within an industry. This senior role carries ultimate accountability for all services delivered to the client, overseeing both revenue and cost aspects of the contract, and holds full P&L responsibility. It is a critical client-facing position that provides the opportunity to lead and grow strategic client relationships.

Key Responsibilities
Leadership Develop a thorough understanding of assigned accounts, key business objectives, and challenges, while differentiating solutions. Demonstrate excellent leadership and communication skills to client and account teams. Client relationship management Engage at a senior level and coordinate touchpoints across the client organization. Build client advocacy for services and position yourself as a trusted advisor. Accountability Take full responsibility for all aspects of the account, from sales to operational excellence in service and project delivery. Strategic growth Implement the account plan, growth strategy, and ambitions for the client(s), working closely with the Account Sales Executive (ASE) and Specialized Sales Executive (SSE) on sales and marketing efforts. Financial & commercial management Assume full end-to-end global P&L accountability for the client account, ensuring accurate monthly sales forecasting. Navigate complexity Leverage internal and partner resources to support key client projects, reduce complexity, foster collaboration, and enhance understanding of client decision processes, positioning yourself as a trusted advisor. Innovation Contribute to the development of new products by identifying customer needs aligned with the client industry, end customers, and competitors. Client satisfaction Stay committed to customer satisfaction by providing guidance and helping clients enhance their knowledge of tools and solutions. Skills, Experience and KPIs Commercial & technical
• Selling
• Sales & Operations Planning
• Consultative selling
• Sales negotiation
• Building trust
• Sales prospecting
• Client & people management
• Alliance / channel management
• Business development Leadership & soft skills
• Proposal management
• Financial management (P&L)
• Effective communication
• Customer engagement
• Presentation skills & storytelling
• Navigate through changes
• Cross/up selling
• Strong organizational, leadership & analytical skills
• Ability to drive multiple projects as needed Experience > 10 years experience managing client relationships, contract P&Ls and selling digital solutions to C-level executives. KPIs
• Account Order Entry
• Account Project Margin
• Account Cash
• Account External Revenue
• Client Satisfaction