Service Manager and Functional Analyst Consultant
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• Ensuring continuity and quality of service to users;
• Managing incident and request handling: tracking, escalation, and communication with users;
• Conducting problem management: analyzing the causes of recurring issues and proposing corrective actions (procedures, training, improvements, etc.);
• Managing user access and rights, in compliance with security rules and GDPR;
• Managing relationships with suppliers, including monitoring services, licenses, and budget;
• Analyzing, modeling (BPMN), and documenting business processes related to these applications, and formulating improvement recommendations;
• Providing analytical and functional support in the evolution or replacement of the relevant applications;
• Coordinating stakeholders and ensuring good governance of the service (documentation, knowledge base, change requests, etc.);
• Ensuring reporting and contributing to the continuous improvement of the service. Evaluation Criteria: Required: at least 5+ years of relevant experience in IT service management (ITIL, incident and problem management), experience in business process analysis and modeling (BPMN), trilingual in French/Dutch/English, and basic knowledge of general accounting. Assets: proficiency in Iptor or EasyPay, knowledge of HR management and payroll, experience in the public sector. As a consultant at Keystone Solutions, you will engage in dynamic projects that offer diverse challenges across various client environments, turbo-charging your learning and professional development. We are committed to your career growth within our framework, and being a "K-Stone" means bringing our core values to every engagement. If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal. Duration: As soon as possible
- 31/12/2027 15 months
• (full time) Skills required:
• Analyse de processus
- Level: Confirmed
- Most recent: Any time
• Business Process Modelling Notation (BPMN)
- Level: Confirmed
- Most recent: Any time
• Incident & Problem Management
- Level: Confirmed
- Most recent: Any time
• Iptor (Logiciel de comptabilité)
- Level: Nice to have
- Most recent: Any time
• IT Service Management
- Level: Confirmed
- Most recent: Any time
• ITIL
- Level: Confirmed
- Most recent: Any time
• Notions comptabilité générale
- Level: Confirmed
- Most recent: Any time Language
requirements:
Dutch Level Active knowledge English Level Active knowledge French Level Active knowledge
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