IT Support Engineer

Il y a 1 jour

Brussels, Brussels-Capital, Belgique GJR Technologies Temps plein
𝐈𝐓 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫

Location:
Werkhuizenkaai, Belgium (On Site) Start Data : ASAP Freelance Contract 1 year L1 Support Engineer:

Responsibilities:
Strong understanding of ITIL processes including incident, change, and problem management Knowledge of IT infrastructure components (Operating Systems, databases, storage, networking, etc.) Ability to work efficiently with strong analytical and problem-solving skills Fluent in English and Dutch Experience using ticketing systems (e.g., ServiceNow, CISM, etc.) Logging, qualifying, and routing tickets according to ITIL standards (incidents, changes, tasks) Raising service requests with vendors/manufacturers as required Access management: verification and logging of system access Escalation management: initiating or participating in crisis meetings when necessary Act as a vital link between IT operations (production) and technical teams Technical

Skills:
Active Directory Ticketing Systems (ServiceNow, etc.) Troubleshooting (hardware/software/network issues)