Azure and Entra ID Support Team Member

We’re looking for a Medior Azure & Entra ID Support Engineer to join our client’s team and provide hands-on support across cloud infrastructure, identity and access management, security, and operational services. You’ll work in a service desk environment where you’ll investigate and resolve incidents, information requests, service requests, and changes while collaborating closely with technical teams, stakeholders, and internal users. Role & Responsibilities
• Handle and resolve incidents, information requests, and service requests related to Azure, identity & access management, infrastructure, DevOps, security, and customer account administration.
• Support technical and administrative onboarding and offboarding activities.
• Implement, coordinate, and follow up on technical changes within the relevant IT environments.
• Configure and manage Microsoft Azure environments and services.
• Configure and administer Microsoft Entra ID / Azure AD, including technical identity and access management beyond basic user administration.
• Troubleshoot IT networking topics such as IP addressing, subnets, firewalls, routing, and DNS.
• Create, maintain, and follow up on technical and operational processes, procedures, standards, and guidelines.
• Translate technical input into clear and structured documentation and operational procedures.
• Contribute to the monitoring and implementation of security and privacy policies and guidelines.
• Collaborate with infrastructure, security, DevOps, account management, and other stakeholder teams.
• Provide effective technical support while working according to ITIL principles.
• Work proactively and independently while contributing to a collaborative team environment. Ideal Candidate You are a hands-on IT professional with solid experience in Azure and Microsoft Entra ID and a good understanding of networking and IT service management. You have a structured approach to troubleshooting and operational processes and are comfortable taking ownership of incidents and requests from investigation through resolution. You communicate clearly, work well with both technical and non-technical stakeholders, and are able to operate independently in a changing environment. Required Expertise
• Minimum 3 years of relevant experience with Azure or a comparable cloud technology.
• Minimum 3 years of relevant experience with IT networking, including IP addresses, subnets, firewalls, routing, and DNS.
• Minimum 3 years of hands-on experience configuring and managing Microsoft Azure environments.
• Minimum 3 years of hands-on experience configuring and managing Microsoft Entra ID / Azure AD. Experience limited to basic user and access administration is not sufficient.
• Relevant experience creating, implementing, monitoring, and maintaining technical or operational processes, procedures, or guidelines.
• Relevant experience working according to ITIL principles.
• Bachelor’s or Master’s degree in an IT-related field, or equivalent professional experience.
• English proficiency at CEFR C1 level.
• Dutch or French proficiency at CEFR C1 level.
• Strong teamwork and communication skills, combined with the ability to work independently and proactively. Nice to Have
• Experience within the Belgian energy sector.
• At least 3 years of experience with Microsoft Office 365.
• Experience with ServiceNow and/or TOPdesk.
• Relevant Microsoft certifications such as MS-500, AZ-500, SC-100, SC-300, SC-900, or comparable certifications.
• Working knowledge of both Dutch and French. Contactperson & Reference
• Reference #: INW28114
• Pieter Messely
• pieter.messely@i4m.be