Azure & Entra ID Support Team Member

About Us
For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium. Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications. ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees. Find out more: www.itsgroup.com About the Job : Great assignments await you with our key account clients in rich and varied environments The organization is looking for a Medior Azure & Entra ID Support Team Member to join its SPIA Service Desk. The role focuses on supporting Security, Privacy, Identity & Access Management (IAM), Infrastructure & DevOps, and Account Management activities. The consultant will be responsible for incident resolution, service request handling, change implementation, user lifecycle management, process governance, and stakeholder support, while ensuring compliance with security and privacy standards. Your

missions:
• Manage and resolve incidents, information requests, and service requests.
• Implement and follow up technical and operational changes.
• Support customer onboarding and offboarding processes, both technically and administratively.
• Contribute to Security, Privacy, IAM, Infrastructure & DevOps, and Account Management operations.
• Draft, maintain, monitor, and improve security and privacy policies, standards, procedures, and guidelines.
• Collaborate with internal teams and stakeholders.
• Provide operational and technical support to employees and customers. Your activities:
• Administer and configure Microsoft Azure environments.
• Administer and configure Microsoft Entra ID / Azure AD environments.
• Support Identity & Access Management (IAM) processes and operations.
• Handle incident management and service request fulfilment.
• Execute and monitor change management activities.
• Manage technical and administrative onboarding and offboarding activities.
• Develop, document, maintain, and improve technical and operational procedures, processes, and guidelines.
• Ensure compliance with security and privacy requirements.
• Work closely with Security, Privacy, Infrastructure & DevOps, and Account Management teams.
• Provide stakeholder support and coordination. You have the following

skills:
Mandatory Requirements
• Minimum 3 years of relevant experience with Azure or similar technologies.
• Minimum 3 years of hands-on experience in the technical configuration and administration of Microsoft Azure.
• Minimum 3 years of hands-on experience in the technical configuration and administration of Microsoft Entra ID / Azure AD.
• Experience limited exclusively to user and access management is not considered sufficient.
• Minimum 3 years of relevant experience in IT networking, including:
• IP addressing
• Subnets
• Firewalls
• Routing
• DNS
• Proven experience in creating, maintaining, monitoring, and executing technical or operational processes, procedures, and guidelines.
• Practical experience with ITIL.
• Strong teamwork and collaboration skills.
• Ability to work independently and proactively.
• Bachelor’s or Master’s degree, or equivalent experience.
• English C1 (CEFR).
• Dutch C1 or French C1 (CEFR). Nice-to-Have Requirements
• Experience within the Belgian energy market.
• Minimum 3 years of experience with Microsoft 365 / Office 365.
• Experience with ServiceNow.
• Experience with TOPdesk.
• Microsoft certifications such as:
• MS-500
• AZ-500
• SC-100
• SC-300
• SC-900
• or equivalent certifications
• Knowledge of both French and Dutch. Critical Success Factors
• Strong technical expertise in Azure and Microsoft Entra ID administration.
• Solid understanding of networking fundamentals.
• Experience working within ITIL-driven support environments.
• Ability to handle incidents, service requests, changes, and operational processes.
• Strong communication and stakeholder management skills.
• Autonomous, proactive, and team-oriented mindset.
• Security, privacy, and IAM awareness embedded in daily operations. Fourchette de salaire : Salary Conform Your Experience & Skills About You :
• You have at least 3 years of professional experiences in IT
• If you are at least fluent in FR/ENG or NL/ENG it’s best
• You’re eager to learn, motivated and curious
• Let’s have a chat About the Process :
• 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
•

Job description
s sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
• Package proposal so we all agree beforehand.
• Your CV is sent to the different clients you’ve agreed to, to find the best mission for you Advantages :
• Hospitalization insurance (partner/children incl.)
• Group insurance
• Dental insurance (partner/children included)
• 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
• 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
• Representation fee net per month.
• Internet fee of € 40 per month.
• Company car with national fuel card OR Public transport reimbursed OR mobility package.
• Daily fee of 5.50€ net /day provided.
• Subscription GSM unlimited calls for Belgium (ITS subscription)
• Training plan (e-learning
- certification at ITS charge) Extra advantages:
• Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
• Regular follow-up (every 3 to 6months depending on your needs/will)
• Regular teambuilding to meet-up and have fun (every 3 months more or less)
• Flexibility and trust
• Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
• Co-optation system because sharing is caring