Chubb Life HK
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Job Description
• Act as a trusted business partner to senior leadership, collaborating with stakeholders across the organization to identify and prioritize data-driven initiatives that align with strategic goals.
• Develop and execute a comprehensive insights strategy focused on optimizing customer journeys, distribution channels, operational processes & financial/actuarial solutions.
• Strategic role leading Data & Insights team to look at end-to-end enterprise data strategy, resulting in usage of data to drive business goals forward across Customer, Distribution and Operational & Finance Operations journeys;
• Ability to lead and conduct market research via research house, desk research or internal survey platform;
• Build data products to drive the self-service data culture in the company and champions use of new tools (AI/BI) to make the delivery of insights faster.
• Develop and present business insights based on data analysis to support development of customer propositions;
• Collaborate with cross-functional teams including marketing, operations, agency, partnership, product development and finance, to understand their data needs and provide actionable insights.
• Oversee the ongoing maintenance, enhancement, and operational reliability of the data ingestion pipeline.
• Oversee the design, development, and implementation of advanced analytics and data solutions.
• Lead, inspire, and develop a team of data and analytics professionals
• Champion the use of data and analytics to drive decision-making and foster a data-driven culture across the organization.
• Serve as the primary point of contact between the Global Data team and the market stakeholders for data initiatives. Qualifications
• Ba Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
• More than 12 years of experience in data analytics, data science, data engineering or a similar role, with experience in the life insurance industry being a plus.
• Solid and practical experience in customer experience, CRM, and data & analytics
• Profound data & analytics, and insight summary skills
• Demonstrated ability to work, communicate and influence across functions and multiple stakeholders
• Good communication, and presentation skills
• Ability to deal with complexity and ambiguity
• Proactive and willing to take challenges and enjoy exploring new things
• Ability to turn consumer insights into business recommendations
• Strategic thinking, fast learner and problem-solving skills
• People management experience; be able to develop talents
• Comfortable working with all levels of management
• Ability to conduct English presentation & reports is required
• Strong proficiency in data visualization tools, analysis tools and programming languages, such as Power BI, SQL and Python.
• Proven experience in data engineering or data platform engineering.
• Strong understanding of data pipelines, data wrangling, data transformation, and ETL processes.
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