Service Now
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• Defines and analyzes the business model using modelling techniques and methods (Aris, UML diagrams..) . Understands the E2E process and data flow, analyses and document the new process and data model in Service Now,
• Analyses and translates the business/client needs in requirements towards the building of target solution(s) in Service Now . Formalizes and documents the requirements following the standards of the tribe/squad, participates functional analysis so the developers can progress autonomously. Liaises with other contributors when required.
• Helps preparing and participates to the end-to-end testing of new functionalities to deliver maximal quality.
• Helps businesses onboard on the new solutions by mapping the needs with the delivered functionalities (change management)
• Acts as interface between the stakeholders, communicates fluently (oral and written)
• Identifies, communicates and manages the constraints, impediments, risk(s) and issues to keep qualitative delivery on-track (Opus owner role, feature owner rol).
• works autonomously while being a strong team player
• At least < 6 > years of relevant experience in a Business Analyst role, with some functional analysis knowledge. Knowledge of 'Service' now is preferable. Mandatory
• Experience with conceptual modelling techniques and methods (UML, Aris, mock-ups..)
• Good expertise in MS Office
• Good understanding of workflow processes
• Excellent analytic skills
• Customer centricity and empathy
• Great stakeholder management
• Great communicative skills Preferable
• Functional and technical basic knowledge
• Knowledge of the Agile methodolody (or execution roles Opus owner, feature owner..)
• Knowledge of the bank sector
• knowledge of Service Now
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Service Now
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Multilingual Service agents wanted
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