Service Manager
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Key Responsibilities
Manage daily operations of services (support, service desk). Implement and manage ITIL processes (Incident, Problem, Change, Request Management). Coordinate Service Desk activities (L1 / L2 / L3 support). Monitor and prioritize incidents (bugs) and service requests. Manage changes and ensure controlled releases. Track SLA/KPI performance and provide reporting. Act as the operational point of contact between business, ICT, and vendors. Drive continuous service improvement. Maintain operational documentation and procedures. Profile: 1–4 years of experience in IT support or service management. Basic knowledge of ITIL principles. Strong analytical and organizational skills. Good communication and coordination abilities. Structured and proactive mindset. Nice to have: ITIL certification. Experience in public sector or judicial environments. At Keystone Solutions,
we offer
a dynamic consultancy environment where you will tackle diverse challenges across various client projects. Our commitment to turbo-charged learning ensures that you will have broad professional development opportunities, and we are dedicated to supporting your career growth. Being a If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal. Duration: As soon as possible
- 08/11/2026 2 months (full time) Skills required: .
Net
- Level: Junior
- Most recent: Any time Data & Services Architecture
- Level: Junior
- Most recent: Any time Identity and Access Management (IAM)
- Level: Expert
- Most recent: Any time ITIL
- Level: Junior
- Most recent: Any time Microsoft Dynamics
- Level: Junior
- Most recent: Any time Salesforce
- Level: Expert
- Most recent: Any time Language
requirements:
Dutch or French Level Native English Level Active knowledge
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