Customer Care Officer

Il y a 24 heures

OttigniesLouvainlaNeuve, Wallonia, Belgique Odoo Temps plein
The Customer Care Manager is a key role partnering with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team. You will join the Horeca team to manage a portfolio of clients in the hospitality sector and build long-term business relationships with them by ensuring ongoing commercial follow-up and customer retention, analyzing their needs and identifying new opportunities to support their growth with Odoo, acting as the link between consultants and salespeople to ensure optimal contract follow-up, and responding quickly to requests in a sector where responsiveness makes all the difference. Responsibilities
• Managing a portfolio of +/
- 250 contracts on the HORECA market (restaurant & coffee shop)
• Identify customer needs and prepare tailored product demonstrations
• Reactive approach: Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
• Project management: work closely with internal teams to ensure smooth project follow-up and deliver the best possible solutions for customers
• Customer interaction: communicate regularly with customers by email and phone, with opportunities to visit them on-site
• Secure contract renewals and identify opportunities to upgrade existing agreements Must have
• Bachelor Degree
• A good business knowledge + knowledge of the HORECA sector
• Perfect written and spoken English + French + Dutch
• Highly organised and autonomous
• Time, stress and priority management
• Valid work permit for Belgium
• Between 0 to 5 years of experience