Senior Technical Consultant

Location:
Belgium The role is for a Sr Technical Consultant who will have the following mandate:
• Design solutions using best practices and domain expertise, define business value and ensure consistent product implementation across engagements throughout the delivery lifecycle.
• Design solutions leveraging best practices and domain expertise to deliver desired outcomes.
• Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.
• Stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.
• Lead smaller projects and teams compared to Principal TCs, focusing on story execution and guiding customers on business value.
• Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success Your

responsibilities:
• Participate in workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization. Essential skills/knowledge/experience:
• 8+ years of ServiceNow Professional Services / Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving.
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS).
• Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Creative with comfort running projects independently.
• Experience working collaboratively, driving complex issues through analysis and resolution.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions.
• Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption. Desirable skills/knowledge/experience:
• Industry domain expertise.
• Additional ServiceNow certifications.
• Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes.
• Confident communicator who is comfortable owning customer relationships at an operational level — able to manage expectations, handle difficult conversations, and build trust over time. Best Regards Mehran Pandrowala Recruiter-Overseas Hiring and Digital Transformation Please refer this link to see how we collect, store and use the private data of our candidates: https://ibegin.tcsapps.com/candidate/next/en-BE/policies/privacy-notice