Senior ServiceNow Technical Consultant

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Arrondissement of BrusselsCapital, Brussels, Belgique Us3 Ltd Temps plein

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pWe are looking for an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting experience to deliver high-quality technical solutions, guide customers through platform improvements, and provide technical leadership across ServiceNow engagements. /ppThe successful candidate will have hands‑on expertise in one or two ServiceNow offerings, strong problem-solving capabilities, and the ability to integrate AI into workflows, decision‑making, and business processes. /ph3Key Responsibilities /h3ulliReview and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation. /liliCoach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation, and customer value. /liliProvide technical leadership and independently run projects. /liliWork collaboratively to analyse and resolve complex technical issues. /liliGuide customers through technical discussions and documentation, driving innovation and consistent delivery. /liliComplete required documentation, including business requirement workbooks covering the technical aspects of solutions. /liliParticipate in customer workshops to assess current processes and establish future-state processes. /liliProvide oversight and conduct unit testing of code developed by partner or customer employees. /liliProvide feedback to product development teams to improve products based on customer experiences. /liliContribute to weekly or bi‑weekly engagement status reports, providing clear visibility of utilisation, risks, and actions. /liliIdentify opportunities to integrate AI into workflows, decision‑making, and problem‑solving. /li /ulh3Essential Skills and Experience /h3ulli8+ years of ServiceNow Professional Services or Consulting experience. /liliExperience leveraging or critically thinking about how to integrate AI into workflows, decision‑making, or problem‑solving. /liliRelevant ServiceNow certifications aligned to the workflow, such as CSA, CAD, and CIS. /liliExpertise in one or two ServiceNow offerings, with the ability to provide prescriptive guidance and maintain platform health through hands‑on technical leadership. /liliExperience in technical solution delivery, configuration, integrations, testing, and documentation. /liliStrong analytical and problem‑solving skills. /liliAbility to work independently and collaboratively across complex engagements. /liliStrong customer‑facing communication and workshop facilitation skills. /liliExperience mentoring technical consultants and reviewing technical deliverables. /li /ulh3Certifications /h3pCandidates should hold relevant ServiceNow certifications aligned with their area of expertise, including: /pullibCSA: /b Certified System Administrator /lilibCAD: /b Certified Application Developer /lilibCIS: /b Certified Implementation Specialist /li /ul

Senior ServiceNow Technical Consultant

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Senior ServiceNow Technical Consultant

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