Overnight / Guest Services Manager 通宵/客戶服務經理

Hotel Indigo Hong Kong Island is franchised by InterContinental Hotels. It is located in Wan Chai. With one hundred thirty eight guestrooms, this is a boutique hotel with big-branded convenience and reliability where guests can enjoy the vibrancy and uniqueness of the local neighborhood. A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings new discoveries, fresh experiences, and unexpected ideas. And just like our hotels, no two colleagues are the same. So we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. If you’re anything like Max, you’re a great badminton player and a footballer too. And that’s what we love – the individual talents, interests and dreams that make you who you are. At Hotel Indigo we look for people like Max who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests to join us. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Job Responsibilities Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel Promotes inter-hotel sales and in-house facilities Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures Responds to guest needs and resolves related problems Ensures VIPs and priority club guests receive special attention Job Requirement Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent 5 years experiences in front office / guest services or related discipline with minimum 2 years’ supervisory experience, or an equivalent combination of education and experience Result-oriented strategic thinker with acute marketing sense Possess sophisticated interpersonal and analytical skills Excellent command of both written and spoken English and Chinese and communication skills Overnight allowance is entitled to overnight shift Immediate available is highly preferred Candidates with less experience will be considered as Assistant Guest Services Manager Benefits 8-day off per month, 9

working hours
per day 每月8天例假, 每天工作9小時 14-day Annual Leave 14日有薪年假 Discretionary Bonus 酌情性花紅 $1,600 monthly meal allowance 每月$1,600 膳食津貼 Medical Insurance 醫療福利 IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃 We’ll reward all your hard work with a great salary and benefits – including pension scheme, healthcare support, dental health services, dining privileges, great room discount worldwide and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share somewinning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve
- visit www.ihgjobs.hk to find out more

about us
. So go on
- show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. Why not work somewhere that gives you the freedom “Room to be yourself"? Please click APPLY NOW or writing with full resume, availability and salary expected to: WhatsApp: +852 5145 6233 Hotel Indigo Hong Kong Island is an equal opportunity employer. All applications will be treated in strict confidence and only be used for recruitment related purpose, if candidates who have not been invited for an interview within six weeks may consider their applications unsuccessful.