ICT-technicus

Il y a 5 jours

Antwerp, Antwerp, Belgique Koel Retail Technologies Temps plein
Company Description Koel Retail Technologies is a European technologies retailer headquartered in Antwerp, Belgium, strategically located in the heart of Europe. The company focuses on automated process solutions for the retail sector, with a strong service-oriented culture and customer-centric mindset. Koel Retail Technologies provides international support through specialized departments for repairs, field services, and on-site maintenance of retail equipment. Its technical repair center restores products down to component level, enabling cost-effective and high-quality repairs. With SLA-based field services, real-time tracking of incidents, and an automated management system, the company ensures efficient telecom, IT, POS, and smart services for retail multinationals and resellers across the Benelux. Role Description The ICT-technicus is a full-time, on-site role based in the Antwerp Metropolitan Area. In this position, the technician installs, configures, and maintains retail IT and telecom equipment, including POS systems and related smart devices. Day-to-day tasks include diagnosing technical issues, performing repairs, replacing hardware components, and ensuring systems are fully operational according to service level agreements. The role also involves responding to on-site incidents, documenting interventions in the management system, and coordinating with the central dispatch team to optimize field activities. The ICT-technicus interacts with customers and partners on-site, providing clear communication, basic user training where needed, and maintaining high service quality and operational efficiency.