L2 Support Engineer – IT Systems Engineer

IAM | OKTA | Active Directory | CyberArk | Savyint On behalf of our client in the energy sector, we are recruiting an L2 Support Engineer for a long-term assignment within the Identity & Access Operations team. As part of an international team of 15 professionals, you will be responsible for providing Level 2 support for Identity & Access Management (IAM) services. You will handle escalated incidents, process service requests, monitor platforms, and support operational activities to ensure the availability, security, and reliability of identity and access services. Tasks: Here are the main tasks that you’ll be involved in:
• Lead the investigation and resolution of escalated incidents related to OKTA Identity Governance, Active Directory, and OKTA authentication and authorization processes.
• Handle service catalog requests, including mobility-related requests and application integrations using OKTA OIDC, SAML, and OAuth 2.0.
• Troubleshoot IAM incidents end to end, ensuring timely resolution, appropriate prioritization, and compliance with SLAs.
• Monitor IAM platforms and contribute to operational activities, including compliance measures, patching, and routine changes.
• Support business representatives across different entities by providing guidance on processes, tools, and technical procedures.
• Maintain and update Knowledge Base (KB) articles to support Level 1 teams in resolving incidents and handling service requests efficiently.
• Maintain and update Standard Operating Procedures (SOPs) for the Operations team, ensuring accurate and consistent documentation.
• Contribute to the continuous improvement of IAM support processes and operational practices. Profile:
• You have 5 to 8 years of experience in IT support, including hands-on experience in Level 2 IAM support, incident management, troubleshooting, and user assistance.
• You have strong expertise in OKTA authentication and authorization solutions, including the related processes and technologies.
• You have experience with Identity Governance solutions and processes, particularly OKTA and Savyint.
• You have a good understanding of Active Directory, including group membership management, delegation, and authentication.
• You have experience with Privileged Access Management (PAM) solutions, particularly CyberArk.
• You are familiar with application integration and authentication protocols such as OIDC, SAML, and OAuth 2.0.
• You are comfortable working in an international environment and have a good command of English.

What we offer

We offer
permanent contracts as well as freelance opportunities for long-term assignments. Employees benefit from a comprehensive salary package in line with the market, including various incentives such as meal vouchers, insurance, a 13th and 14th month, transport subscriptions and/or a company car, depending on the contract and eligibility. We care about your satisfaction by following up on your assignment and supporting you throughout your mission. At Aubay, employees and freelancers are equally valued and considered part of the company

About us
Aubay is an international IT services company founded in 1998, advising organizations on their digital transformation. We operate in seven European countries: France, Belgium, Luxembourg, Spain, Portugal, Italy, and the United Kingdom. Our Belux offices are located in Brussels, Namur, and Luxembourg. Any questions? Feel free to contact us at jobs@aubay.be.