IT Support Specialist
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• Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate
• Do first and second-line on-site support
• Record & track incident, problem and request information
• Participate in reconfiguration/installation of PC environment
• Document operational support procedures and draft technical content for knowledge database
• Participate in testing and administration of applications
• Liaise with system administration and database administration for execution of administration tasks 🧩 Requirements
• Minimum of 4 years of relevant professional experience in VIP IT Support
• Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills
• Very good skills in all of the MS office applications and Windows 11
• Very good skills with end user computers and Windows computers
• Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing
• Good understanding of the main mobile devices platforms and core mobile applications
• Excellent communication and presentation skills and ability to work in a high-demanding environment
• ITIL V4 Foundation Certified (or willingness to obtain it shortly)
• Knowledge of AI tools and technologies is nice to have. 🌍 Languages & Location
• Fluency in English AND French, with the ability to provide detailed technical explanations and user guidance
• Brussels, Belgium (On-site) 🚀 Ready to take your career to the next level and join an international and dynamic environment? Apply now 🌟
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