Team Manager Retail

Il y a 10 heures

Charleroi, Wallonia, Belgique Keystone Solutions Temps plein

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Mission Overview: Keystone Solutions is seeking a Team Manager for a consultancy mission at a client site within the Retail sector. This role involves managing a team of approximately 13 operational managers, ensuring high-quality service and client satisfaction. As a consultant, you will work closely with the existing Team Manager to support daily operations and maintain individual follow-up with team members.

Key Responsibilities
• Take charge of the daily management of a team of around 13 managers.
• Organize and conduct individual meetings and regular follow-ups.
• Clarify expectations, track objectives, and provide concrete and constructive feedback.
• Support team members in their daily operations, development, and any challenges they may face.
• Maintain a clear, motivating, and empowering work environment that prioritizes well-being.
• Monitor team activity, focusing on priorities, workload, deadlines, and potential bottlenecks.
• Facilitate team meetings and ensure effective information flow.
• Encourage collaboration, mutual support, and sharing of best practices.
• Work closely with the existing Team Manager, especially on technical issues related to life insurance.
• Provide regular and structured reporting to the Front Office Manager regarding team status, ongoing actions, and any risks or needs for arbitration. Required Knowledge and

Experience:
• Proven experience in direct management of an operational team.
• Strong understanding of people management fundamentals: support, feedback, motivation, objective tracking, and individual situation management.
• Ability to quickly integrate into a new environment and take on responsibilities.
• Presence on the ground and appreciation for regular contact with team members.
• Combination of listening, empathy, and assertiveness.
• Organized, structured, and rigorous in action follow-up.
• Preference for pragmatic and directly applicable solutions.
• Comfortable collaborating in pairs and seeking expertise when necessary.
• Fluent communication in French.
• Experience in insurance, financial services, or an operational environment is an asset.
• Knowledge of life insurance is appreciated but not essential.
• Good understanding of Dutch is also a plus. Why Join Keystone Solutions:
• Consultancy Nature: Engage in on-site work and embody the consultant identity.
• Dynamic Projects: Tackle diverse challenges across various client environments.
• Turbo-Charged Learning: Experience professional development and broad learning opportunities.
• Skyrocketing Ambition: Commit to career growth within our framework.
• Values: As a 'K-Stone', bring core values to every engagement. If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.

Team Manager Retail

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