Functional Analyst

Il y a 16 heures

Brussels, Brussels-Capital, Belgique NTek Software Solutions Temps plein
Microsoft Dynamics 365 CRM Functional Analyst – Shortcut JD Client: CLIENT – Wallonia-Brussels Federation Role: Microsoft Dynamics 365 CRM Functional Analyst Language: French only Work Mode: Hybrid – minimum 50% onsite Core Requirements
• Dynamics 365 CRM
• Power Platform
• Functional Analysis
• Business Requirements Gathering
• AS-IS / TO-BE Process Analysis
• BPMN
• Business Stakeholder Workshops
• Requirements Prioritization
• Functional Solution Design
• User/Citizen Relationship Management (CRM)
• Agile / Scrum / Hybrid
• User Adoption & Change Support
• UAT / Testing collaboration
• Standard D365/Power Platform solutions over custom development Key Stakeholders
• Business Users
• Project Manager
• Product Owner
• Solution Architect
• D365 Developers
• Testing Teams Main Responsibilities
• Gather & analyze business requirements.
• Conduct stakeholder workshops.
• Analyze AS-IS processes and design TO-BE processes.
• Model processes using BPMN.
• Translate requirements into D365 CRM / Power Platform functional solutions.
• Prioritize standard functionality over custom development.
• Work within Agile/Scrum or hybrid methodology.
• Collaborate with PO, Architect, Developers and Test teams.
• Ensure solution quality, consistency and user adoption. 🔑 Must-Have Keywords D365 CRM | Power Platform | Functional Analyst | BPMN | AS-IS | TO-BE | Requirements Analysis | Stakeholder Workshops | CRM | French | Agile | Scrum