餐厅经理

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Brussels, Brussels-Capital, Belgique 虹御轩 Temps plein

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店长｜虹御轩（上海）虹御轩是一家位于上海虹桥古北商圈的高端江浙餐厅，人均消费约 ¥800，主营商务宴请、企业接待、私人宴会及高端社交餐饮。负责餐厅现场运营与销售管理，统筹前厅服务、客户开发、商务接待及团队绩效，确保高品质服务标准与经营目标同步达成。核心工作内容：负责餐厅每日现场运营管理，协调前厅、后厨、泊车及行政等多岗位协同，保障营业流程顺畅。维护企业客户、VIP会员及商务宴请客户关系，制定客户拜访、回访及长期维护机制，提升复购率与客户满意度。组织商务宴会、品牌活动、葡萄酒品鉴及定制宴席等项目，从需求沟通、现场执行到售后跟进全流程负责。带领销售团队完成客户开发与业绩目标，建立销售线索、客户归属及提成管理制度，实现销售过程标准化。制定并执行服务SOP、员工培训、绩效考核及现场质量巡检，持续提升高端餐饮服务体验。负责营业数据分析，包括包房利用率、客单价、翻台率及日营业额等经营指标，为管理层提供经营决策依据。协调供应商及采购流程，控制运营成本，同时保证食材品质与服务标准。管理规模：管理前厅及销售团队约20–30人服务商务宴请、企业客户及高净值个人客户负责高端宴席与包房接待的现场统筹执行 Store Manager | Hongyuxuan Restaurant, Shanghai Hongyuxuan is a premium Jiangnan cuisine restaurant located in Shanghai's Hongqiao–Gubei business district, specializing in corporate dining, executive hospitality, private banquets, and high-end social events. Led daily restaurant operations while overseeing sales performance, customer relationship management, and luxury dining service standards.

Key Responsibilities
Managed end-to-end front-of-house operations, coordinating service, kitchen, valet, and administrative teams to ensure seamless guest experiences. Developed and maintained relationships with corporate clients, VIP members, and business partners, driving customer retention and repeat business. Planned and executed premium business banquets, private events, and wine tasting experiences from consultation through on-site delivery. Led the sales team in business development, CRM management, client ownership, and commission administration through standardized sales processes. Implemented SOPs, staff training, performance evaluation, and service quality inspections to maintain luxury hospitality standards. Analyzed operational KPIs including average spend, private dining occupancy, table turnover, and daily revenue to support strategic decision-making. Collaborated with suppliers and procurement teams to optimize costs while maintaining premium product quality.

餐厅经理

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