Front of House

FRONT OF HOUSE & HOSPITALITY LEAD Own our Front of House experience across all (re)space locations and develop it as a service offering for clients. About (re)space Cities evolve and so do the ways we live, work, and gather. Yet too many remarkable places stay empty or underused. At (re)space, we bring them back to life. We turn vacant and underused property into vibrant places to work, cowork, meet and gather — building bridges between owners, public authorities, creatives, and communities, and breathing new energy into our neighbourhoods. Behind every space, our teams: Offices, Events, Design & Build, Food Experience, Owner Services, and Business Development, make it happen. As part of Profirst Group, we combine the agility of a young, fast-growing business with the solidity of an established group. Mission Create and guarantee a strong and consistent Front of House experience across all (re)space locations, on-site and virtual, while turning this know-how into a service we own, sell and operate for our clients. Main Responsibilities Front desk
• Own the Front of House experience across all operated (re)space locations.
• Define and maintain clear hospitality and welcome standards.
• Build a Front of House team, schedules and tools that run the desk without relying on you, while being able to cover the front desk and the virtual front desk yourself when needed.
• Organise the people model (interns, students, hosts / hostesses, external providers) and manage scheduling to ensure proper coverage across locations.
• Build and maintain a strong pool of Front of House talent and partners.
• Master the Front of House tools (virtual front desk, visitor management, scheduling) and train the team on them.
• Own building access, badges and security across locations, in coordination with security providers.
• Receive deliveries and log on-site issues, handing over to Logistics & Operations for moves, storage and fixes, using a shared tracking tool.
• Make sure new members and visitors are welcomed and guided properly from day one.
• Prepare the welcome for every new opening, together with Logistics & Operations.
• Continuously improve the full arrival

experience:
human welcome, service, atmosphere, screens, playlists and details. Service offering and growth
• Use our own locations as showrooms of the (re)space standard.
• Structure Front of House as a clear service offering for clients.
• Own and sell the Front of House offering, together with the Business Development Director.
• Make sure what we sell can actually be delivered operationally. Profile
• Strong hospitality and people orientation, a natural host comfortable being the face of the building.
• Excellent eye for service and experience.
• Entrepreneurial and commercially minded.
• Ambitious, eager to grow in the role and take on more than the front desk.
• Operational enough to manage people, schedules, providers and day-to-day issues.
• Comfortable building and developing a product / service, not simply managing a reception.
• A relevant background could include hospitality, hotels, premium reception, coworking, events, restaurants or customer experience.
• Able to combine operational excellence with selling and developing the offering.
• Medior profile with several years of relevant experience.
• Fluent in French, English and Dutch, both spoken and written.

How to Apply
Ready to join us? Send your CV and a few words about yourself to hr@profirst.com. We can't wait to meet you.