Operations & Warehouse Assistant

About Saicho Saicho is a luxurious, non-alcoholic, single-origin sparkling tea brand redefining the way people experience food and drink. Crafted to be served chilled in a wine glass, Saicho celebrates the terroir, nuance, and provenance of tea with the same reverence as fine wine. Since launch, Saicho has been embraced by renowned sommeliers, chefs and hoteliers around the world. Role Overview As the brand continues to expand across Asia, we are seeking an Operations & Warehouse Assistant helps with daily warehouse work, delivery arrangements, and office administration work. You will make sure customer orders are packed correctly, help manage part-time staffs, and handle basic data entry to keep our daily operations running smoothly. This role requires someone comfortable working in a fast-moving startup and scale-up environment, able to handle hands-on execution and multi-tasks condition.

Key Responsibilities
Warehouse Support ● Manage Part-Time Staff: Manage daily schedules, assign tasks, and track

working hours
for Part-Time Staffs ● Keep Warehouse Tidy: Make sure products, equipment and empty pallets are in proper places after daily order packing. ● New Stock Arrivals: Assist logistic staff to stock in shipments stock to the warehouse. ● Restock Packaging Materials: Ensure POSM and packaging materials are sufficient for orders fulfilment. Order Deliveries & Shipment Support ● Create delivery list: Prepare daily delivery address list to drivers ● Create Delivery Labels: Print invoices, packing slips, and create courier waybills (Shipany) ● Order packing: Handle order packing with Part-Time Staff to ensure order packing correctly ● Event Materials preparation: Prepare Equipment and materials for upcoming promotions and events. ● Customs Paperwork: Fill out basic online customs declaration forms online. Filing, Data Input and Office Administration ● Data input: Input Part-Time Staffs salary in Finance system and filing ● New Client Forms: Fill out new business clients onboarding forms. ● Office Maintenance: Assist to purchase office supplies and contact the landlord for maintenance if necessary. ● General Admin: Mailbox checking, parcel pick up and document filing. About You ● Based in Hong Kong with valid work authorisation. ● Good spoken Cantonese and basic spoken and written English and Mandarin (written and spoken). ● 2-3 years’ experience in Operations, Warehouse, or Business Administration, ideally within the food & drink or FMCG sector. ● Experience working in startup or scale-up environments, comfortable multiple tasks. ● Strong organisational skills, with a hands-on, proactive approach. ● Comfortable communication with cross-functional team ● Passionate about food and drink, with an eye for quality, precision, and efficiency. What You Can Expect Working at Saicho ● A culture built on respect, authenticity, and empowerment. ● A close-knit, international team that values growth, learning, and shared success. ● Opportunities to shape the operational strategy of a pioneering drinks brand. ● Exposure to all facets of a fast-growing global business. ● And finally – a team that loves what they do and has fun doing it. Office based in Hong Kong. If you’re excited by this opportunity and believe you’d be a great fit, please send your CV to hkoperations@saichodrinks.com with the subject line: Operations & Warehouse Assistant Application.