Senior Transition Manager ITSM

Il y a 2 semaines

Ghent, Flanders, Belgique In4Matic Temps plein

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For a leading international organisation within the mobility sector, we are looking for an experienced Transition Manager / Project Manager to lead a major Service Desk and Workplace Services transition between two managed service providers. You will take full ownership of the transition—from mobilisation through go-live and hypercare—while protecting business continuity and ensuring a successful operational handover. Your responsibilities Develop and manage the end-to-end transition plan. Coordinate all workstreams across internal teams, business stakeholders, suppliers and delivery partners. Manage risks, assumptions, issues and cross-functional dependencies. Ensure service continuity throughout the migration. Lead the transition of key services and processes, including: Service Desk operations Incident and Request Management Knowledge and Escalation Management Service Reporting and SLA Management Operational Governance Oversee knowledge transfer, documentation, training and organisational readiness. Define KPIs, success criteria and governance structures. Validate operational readiness and manage all deliverables and sign-offs. Facilitate workshops, decision boards and steering committees. Report progress, risks and key decisions to senior management. Monitor transition performance and expected transformation benefits. Your background At least 8 years of experience in IT Project Management or Transition Management. Proven experience delivering large-scale outsourcing or managed service transitions. Hands-on experience transitioning Service Desk, EUC or Workplace Services between providers. Strong understanding of ITIL, Service Desk operations, Incident and Request Management. Solid experience with vendor management, operational governance and knowledge transfer. Comfortable working in complex, multinational environments. Strong stakeholder management, leadership and communication skills. Strong advantages Experience working with major international managed service providers. Knowledge of ServiceNow-based ITSM environments. Experience within EUC, Digital Workplace or Infrastructure Operations. Familiarity with security, compliance and service-governance requirements. This is a high-impact opportunity to lead a business-critical transition programme and shape the future service model of a complex international organisation. Contactperson & Reference Reference #: INMO27514 Casper Moyaert casper.moyaert@i4m.be

Senior Transition Manager ITSM

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